At a Glance
- Tasks: Deliver exceptional customer service and build lasting client relationships.
- Company: Reputable banking institution with a focus on career development.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Join a dynamic team and enjoy a fulfilling career in banking.
- Why this job: Make a positive impact on customers' financial journeys while developing your skills.
- Qualifications: Strong sales and networking skills; previous retail or banking experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hounslow (Fully Office Based)
Salary: 27,000 per annum
Contract: Permanent
About the Role
We are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional sales track record is a must have. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.
Key Responsibilities
- Proactively identify and pursue sales opportunities through referrals, networks, and events.
- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Handle customer queries and complaints promptly and professionally.
- Promote and cross-sell banking products and services to meet customer needs.
- Support business development initiatives, including attending events and networking activities.
- Process new account applications, service requests, and AML checks.
- Operate cash services, maintain accurate registers, and process remittances.
- Provide cover for colleagues when required and undertake delegated responsibilities from senior management.
Skills & Competencies
- Strong networking and sales skills.
- Excellent interpersonal and communication skills (both written and verbal).
- Ability to establish credibility and rapport quickly.
- Comfortable discussing financial needs and tailoring solutions for customers.
- Previous retail sales or banking experience preferred.
- Results-driven with a proactive, self-motivated approach.
Reporting Line
Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.
Why Join Us?
This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our Hounslow branch as a Personal Banker and experience a supportive work culture that prioritises employee growth and development. With a focus on exceptional customer service, you'll have the opportunity to build lasting client relationships while enjoying competitive benefits and a collaborative environment that encourages professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Attend local events or connect with current employees on LinkedIn. Building relationships can open doors and give you insider info about the role and company culture.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Personal Banker role. Highlight your sales track record and customer service skills to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales experience and customer service skills. We want to see how you've gone the extra mile for customers in previous roles, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Personal Banker role. Share specific examples of how you've built client relationships and achieved sales targets.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like you would when speaking to a client!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Personal Banker inside out. Familiarise yourself with the bank's products and services, and think about how you can promote them. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Sales Skills
Since a strong sales track record is essential for this role, come prepared with specific examples of your past successes. Think about times when you've exceeded sales targets or built strong customer relationships. Be ready to discuss these experiences in detail to demonstrate your capability.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on common interview questions related to customer service and sales. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress professionally and ensure your appearance is neat and tidy. This not only shows respect for the interviewers but also reflects the professionalism expected in the banking industry.
