At a Glance
- Tasks: Lead sales for self-funding beds and ensure top-notch client experiences.
- Company: Join a luxury care home group focused on exceptional service and wellbeing.
- Benefits: 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Dynamic role with community engagement and ongoing training for personal growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a passion for exceptional service.
The predicted salary is between 40000 - 40000 £ per year.
Care Home: Wilton Manor
Hours per week: 40 hours per week
Salary: 40k per annum plus commission
About the role:
We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programmes, opportunities for career progression, and a range of benefits including 28 days of paid holiday and a pension scheme, our team members are empowered to thrive in their roles. Located in Melton Mowbray, our luxury care home provides a fulfilling environment where you can make a meaningful impact on the lives of our residents and their families.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and care services to position yourself as a knowledgeable candidate. Plus, engage with posts from companies you’re interested in – it shows you're keen!
✨Tip Number 3
Prepare for interviews by researching Sanders Senior Living and their approach to care. Understand their values and be ready to discuss how your experience aligns with their mission. Tailor your answers to reflect your passion for delivering exceptional service in the care sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Sanders Senior Living. Let’s get you that Customer Relations Manager role!
We think you need these skills to ace Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Manager role. Highlight your sales experience and any relevant work in the care industry, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to connect with people. Share examples of how you've built relationships in previous roles, especially within a community or care setting.
Be Passionate About Care:Let your passion for providing exceptional service shine through in your application. We want to see that you genuinely care about the well-being of residents and their families, so share any relevant experiences that reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager in a care home setting. Familiarise yourself with Sanders Senior Living's values and mission, especially their commitment to personalised care. This will help you align your answers with what they’re looking for.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be ready to share specific examples of how you've successfully nurtured client relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, especially in a sales context.
✨Get Creative with Marketing Ideas
The job involves devising marketing strategies, so come prepared with some fresh ideas! Think about how you could engage the local community or promote events at the care home. Showing initiative and creativity can really set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current marketing strategies or how they measure success in client relations. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
