At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a friendly team in Sunderland focused on customer satisfaction.
- Benefits: Enjoy flexible freelance work and a supportive office vibe.
- Other info: Immediate start available with opportunities for ongoing work.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 25000 - 35000 £ per year.
Location: Sunderland
Contract Type: Freelance/Permanent
Rate: Competitive day or hourly rate depending on experience
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
- Act as the main point of contact for customer enquiries
- Coordinate appointments, updates, and ongoing communication
- Maintain accurate customer records and internal systems
- Liaise with internal departments to ensure smooth service delivery
- Resolve customer issues efficiently and professionally
- Monitor customer feedback and identify areas for improvement
- Support day-to-day office operations and administration
Requirements
- Previous experience in customer service, customer experience, office coordination, or administration
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident using email, CRM systems, and Microsoft Office
- Ability to work independently and manage priorities
- Professional and positive attitude
Desirable
- Experience working in a fast-paced office environment
- Background in property, construction, retail, or service industries
- Freelance or self-employed experience
What We Offer
- Flexible freelance arrangement
- Friendly and supportive office environment
- Opportunity for ongoing work
- Central Sunderland office location
- Immediate start available
Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer by fostering a friendly and supportive office environment in the heart of Sunderland. Our flexible freelance arrangements allow for a work-life balance that suits your needs, while our commitment to employee growth ensures you have opportunities to develop your skills and advance your career. Join us to be part of a team that values customer experience and teamwork, making every day rewarding and meaningful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Experience Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer experience shine through. Be personable and proactive – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Specialist. Job in Sunderland LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase your interpersonal skills. We love a personable approach!
Be Organised and Detail-Oriented:Demonstrate your organisational abilities by presenting your application in a neat and structured way. Pay attention to details like formatting and spelling. We appreciate candidates who can manage priorities effectively, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team in Sunderland!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Experience
Make sure you understand what customer experience means for the company. Research their values and how they interact with customers. Be ready to share examples from your past experiences where you’ve gone above and beyond to ensure a great customer experience.
✨Show Off Your Organisational Skills
As a Customer Experience Specialist, being organised is key. Prepare to discuss how you manage your time and prioritise tasks. Bring along examples of how you've coordinated appointments or managed customer records in previous roles.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to demonstrate your problem-solving skills and professionalism during the interview.
✨Be Ready to Discuss Feedback
Customer feedback is crucial in this role. Think about times when you've received feedback—both positive and negative—and how you used it to improve your service. This shows that you’re proactive and willing to learn, which is exactly what they’re looking for!
