At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a friendly team in Sunderland focused on customer satisfaction.
- Benefits: Enjoy flexible freelance work and a supportive office vibe.
- Other info: Immediate start available with opportunities for ongoing work.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
Location: Sunderland
Contract Type: Freelance/Permanent
Rate: Competitive day or hourly rate depending on experience
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
- Act as the main point of contact for customer enquiries
- Coordinate appointments, updates, and ongoing communication
- Maintain accurate customer records and internal systems
- Liaise with internal departments to ensure smooth service delivery
- Resolve customer issues efficiently and professionally
- Monitor customer feedback and identify areas for improvement
- Support day-to-day office operations and administration
Requirements
- Previous experience in customer service, customer experience, office coordination, or administration
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident using email, CRM systems, and Microsoft Office
- Ability to work independently and manage priorities
- Professional and positive attitude
Desirable
- Experience working in a fast-paced office environment
- Background in property, construction, retail, or service industries
- Freelance or self-employed experience
What We Offer
- Flexible freelance arrangement
- Friendly and supportive office environment
- Opportunity for ongoing work
- Central Sunderland office location
- Immediate start available
Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer by fostering a friendly and supportive office environment in the heart of Sunderland. Our flexible freelance arrangements allow for a work-life balance that suits your needs, while our commitment to employee growth ensures you have opportunities to develop your skills and advance your career. Join us to be part of a team that values customer experience and collaboration, making every day rewarding and meaningful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Customer Experience Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your responses. We want you to showcase your problem-solving skills and how you can ensure customers have an excellent experience from start to finish.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a leg up in the process, so don’t miss out!
We think you need these skills to ace Customer Experience Coordinator. Job in Sunderland LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any previous experiences where you’ve successfully resolved customer issues or improved their experience.
Be Organised and Detail-Oriented:As a Customer Experience Coordinator, organisation is key! Make sure your application is well-structured and free of errors. We appreciate attention to detail, so double-check everything before hitting send. A tidy application reflects your ability to maintain accurate records and manage priorities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands. Plus, it shows us you’re keen on joining our friendly team in Sunderland!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Experience
Make sure you understand what customer experience means for the company. Research their approach to customer service and think about how your previous experiences align with their values. Be ready to share specific examples of how you've enhanced customer satisfaction in past roles.
✨Show Off Your Organisational Skills
As a Customer Experience Coordinator, organisation is key. Prepare to discuss how you manage your time and prioritise tasks. Bring along examples of tools or systems you've used to keep track of customer interactions and appointments, as this will demonstrate your proactive nature.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of a few scenarios where you successfully resolved issues and practice explaining your thought process. This will show that you're not just reactive but also proactive in finding solutions.
✨Be Personable and Professional
Since this role involves a lot of communication, it's important to come across as friendly yet professional. Practice your body language and tone of voice before the interview. Remember, they want someone who can connect with customers, so let your personality shine through while maintaining professionalism.
