At a Glance
- Tasks: Craft engaging customer communications and manage impactful campaigns.
- Company: Join a vibrant team at a dynamic company in Leicester.
- Benefits: Competitive pay, hybrid work, and opportunities for professional growth.
- Other info: Embrace creativity and innovation in a supportive environment.
- Why this job: Make a real impact on customer experiences and drive business success.
- Qualifications: Strong communication skills and experience in campaign management.
The predicted salary is between 60000 - 75000 £ per year.
Join Our Team as a Customer Communications Manager! Are you a creative communicator with a passion for engaging customers and driving action? Do you thrive in dynamic environments, crafting messages that resonate? If so, we want to hear from you!
Our client is seeking a talented Communications Specialist to bring their vision to life through effective communication strategies and campaigns.
Pay rate: 250.00 per day Umbrella
Duration: 6 months temporary
Location: Leicester
Working Pattern: Hybrid (1 day per week but flexible) Mon - Fri 9am to 5pm
Start Date: ASAP
Key Responsibilities:
- Plan & Prioritize: Develop and manage communication roadmaps and campaigns that align with our business objectives.
- Craft Compelling Copy: Write clear, engaging content for customer communications that captures attention and drives action.
- Enhance Customer Journeys: Identify opportunities to improve customer experiences through targeted communications.
- Execute Multi-channel Campaigns: Create and manage campaigns from inception to completion, including planning, building, testing, delivering, and analysing performance.
- Collaborate with Stakeholders: Work alongside business stakeholders to interpret requirements and develop customer‑centric communication solutions.
- Technical Development: Develop technical specifications to support effective communication builds.
- Adhere to Governance: Ensure compliance with marketing governance, KPIs, and accountability frameworks, including T&Cs.
- Measure & Report: Analyse the performance of customer communications and report insights to continuously improve strategies.
Who We're Looking For:
- Strong Communication Skills: Exceptional written and verbal communication abilities, capable of simplifying complex information into engaging content.
- Customer Engagement Experience: Proven track record in writing content that captivates customers and prompts action.
- Campaign Management Skills: Experience in delivering customer journey communications and managing campaigns from start to finish.
- End-to-End Ownership: Ability to manage deliverables end-to-end while meeting deadlines and managing dependencies.
- Attention to Detail: A keen eye for detail to ensure accuracy and clarity in all communications.
- Stakeholder Management: Strong skills in building positive relationships and setting clear expectations with stakeholders.
- Adaptability: Ability to adjust writing style to align with our brand's tone of voice, ensuring consistency across all communications.
Why Join Us?
- Dynamic Environment: Be part of a vibrant team where creativity and innovation are celebrated.
- Growth Opportunities: Take advantage of professional development and career advancement opportunities.
- Impactful Work: Play a pivotal role in shaping customer experiences and driving business success.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. If you're ready to take your communications skills to the next level and make a difference, we'd love to hear from you! Apply now to become our next Communications Specialist and help us create meaningful connections with our customers!
Customer Communications Manager. Job in Leicester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Leicester as a Customer Communications Manager, where creativity and innovation are at the heart of our work culture. Enjoy flexible hybrid working arrangements, professional development opportunities, and the chance to make a significant impact on customer experiences. We celebrate diversity and are committed to fostering an inclusive environment that empowers you to thrive.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Manager. Job in Leicester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work. This is a great way to demonstrate your communication prowess and creativity.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer communications. We want you to shine, so rehearse how you’d tackle real-life challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Communications Manager. Job in Leicester LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:This role is all about communication, so make sure your application reflects that! Use clear and engaging language to showcase your writing abilities right from the start.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your experience in customer engagement and campaign management. We want to see how you can fit into our dynamic environment!
Highlight Your Creativity:As a Customer Communications Manager, creativity is key! Share examples of past campaigns or communications that you've crafted. Show us how you can think outside the box and drive action through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Audience
Before the interview, research the company and its customer base. Understand their tone of voice and communication style. This will help you tailor your responses to show how you can engage their customers effectively.
✨Showcase Your Campaign Experience
Be ready to discuss specific campaigns you've managed in the past. Highlight your role in planning, executing, and analysing these campaigns. Use metrics to demonstrate your success and how your strategies drove customer engagement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain communication challenges. Think about examples where you've improved customer journeys or crafted compelling copy. Practise articulating your thought process and the impact of your actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their current communication strategies or how they measure campaign success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
