At a Glance
- Tasks: Lead and develop a dynamic customer service team to enhance the customer journey.
- Company: Join a well-established brand known for exceptional customer experience.
- Benefits: Enjoy bonuses, gym discounts, team lunches, and ongoing professional development.
- Other info: Collaborative culture with opportunities for growth and influence across departments.
- Why this job: Make a real impact in a fast-paced environment while leading a passionate team.
- Qualifications: Experience in managing customer service teams and strong people management skills.
The predicted salary is between 30000 - 40000 £ per year.
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment.
Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department.
Working hours are 37.5 per week (8:30-4:30), based just outside of Thetford.
The Company
This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change.
Benefits
- 5% completion bonus upon successful completion of the contract and achievement of KPIs
- Access to discounted gym memberships
- Monthly team lunches
- Summer and Christmas company events
- Cycle to work scheme
- Ongoing training and professional development opportunities
- Leadership development support
The Day to Day
- Leading, coaching and developing an established customer service team.
- Driving a positive, customer-first culture across all customer touchpoints.
- Acting as the escalation point for more complex customer queries and complaints.
- Supporting and mentoring team members through day-to-day operational challenges.
- Managing team performance, engagement and development planning.
- Overseeing inbound customer communication channels and offline workflows.
- Managing resource planning, rotas and workload allocation to ensure service levels are maintained.
- Producing reporting and insights around team performance and customer experience trends.
- Identifying opportunities for operational improvement and more efficient ways of working.
- Collaborating with wider departments including operations, marketing, warehouse and ecommerce.
- Supporting recruitment, onboarding and training activity within the team.
- Remaining hands-on where required across customer service activity during busy periods.
You Will Have / Be
- Previous experience leading or managing a customer service or customer care team.
- Strong people management and coaching capability.
- A confident and approachable communication style.
- Comfortable managing performance and team development.
- Highly organised with the ability to manage multiple priorities simultaneously.
- Proactive, solutions-focused and adaptable within a changing environment.
- Creative in approach, with the confidence to bring ideas and improvements forward.
- Honest, collaborative and highly professional in your approach.
- Able to build strong relationships across departments and with stakeholders at all levels.
Customer Care Team Manager. Job in Thetford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and highly regarded brand in Thetford as a Customer Care Team Manager, where you will thrive in a collaborative and fast-paced environment. With a strong focus on employee development, the company offers ongoing training, leadership support, and unique benefits such as discounted gym memberships and team events, making it an excellent employer for those looking to make a meaningful impact while advancing their career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Manager. Job in Thetford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your leadership style can enhance their operations. This will help you stand out as a candidate who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in leading teams and driving service standards. The more comfortable you are discussing your achievements, the more confident you’ll feel during the actual interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s get you that Customer Care Team Manager position!
We think you need these skills to ace Customer Care Team Manager. Job in Thetford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Care Team Manager. Highlight your experience in leading customer service teams and any specific achievements that showcase your ability to drive service standards and enhance customer journeys.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how your leadership style aligns with our people-focused culture. Don’t forget to mention any creative ideas you have for improving customer service!
Showcase Your People Skills:In your application, emphasise your strong people management and coaching capabilities. We want to see examples of how you've developed team members and fostered a positive, customer-first culture in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Care Team Manager, you'll need to demonstrate your leadership capabilities. Prepare specific examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's culture, team dynamics, and future goals. This not only shows your interest but also helps you determine if the company is the right fit for you.
