At a Glance
- Tasks: Lead and develop a dynamic customer service team to enhance the customer journey.
- Company: Join a well-established brand known for exceptional customer experience.
- Benefits: Enjoy bonuses, gym discounts, team lunches, and ongoing professional development.
- Other info: Collaborative culture with opportunities for career growth and influence.
- Why this job: Make a real impact in a fast-paced environment while leading a passionate team.
- Qualifications: Experience in managing customer service teams and strong people management skills.
The predicted salary is between 30000 - 40000 £ per year.
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment.
Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department.
Monday to Friday, 8:30am - 4:30pm working hours based just outside of Thetford.
The Company
This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change.
Benefits
- 5% completion bonus upon successful completion of the contract and achievement of KPIs
- Access to discounted gym memberships
- Monthly team lunches
- Summer and Christmas company events
- Cycle to work scheme
- Ongoing training and professional development opportunities
- Leadership development support
The Day to Day
- Leading, coaching and developing an established customer service team.
- Driving a positive, customer-first culture across all customer touchpoints.
- Acting as the escalation point for more complex customer queries and complaints.
- Supporting and mentoring team members through day-to-day operational challenges.
- Managing team performance, engagement and development planning.
- Overseeing inbound customer communication channels and offline workflows.
- Managing resource planning, rotas and workload allocation to ensure service levels are maintained.
- Producing reporting and insights around team performance and customer experience trends.
- Identifying opportunities for operational improvement and more efficient ways of working.
- Collaborating with wider departments including operations, marketing, warehouse and ecommerce.
- Supporting recruitment, onboarding and training activity within the team.
- Remaining hands-on where required across customer service activity during busy periods.
You Will Have / Be
- Previous experience leading or managing a customer service or customer care team.
- Strong people management and coaching capability.
- A confident and approachable communication style.
- Comfortable managing performance and team development.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Proactive, solutions-focused and adaptable within a changing environment.
- Creative in approach, with the confidence to bring ideas and improvements forward.
- Honest, collaborative and highly professional in your approach.
- Able to build strong relationships across departments and with stakeholders at all levels.
How to Apply
To hear more details about this opportunity, please email your CV to Ruth Harding Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Customer Care Operations Manager. Job in Thetford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and highly regarded brand as a Customer Care Operations Manager in Thetford, where you will thrive in a collaborative and fast-paced environment. With a strong focus on employee development, the company offers ongoing training, leadership support, and a range of benefits including a completion bonus, discounted gym memberships, and team events, making it an excellent employer for those looking to make a meaningful impact while advancing their career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operations Manager. Job in Thetford LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and work environment. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led teams or improved processes in the past. This is your chance to shine and demonstrate your people-focused approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Operations Manager. Job in Thetford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care Operations Manager role. Highlight your experience in leading customer service teams and any specific achievements that demonstrate your ability to drive service standards and enhance customer journeys.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your people management skills and how you’ve positively influenced change in previous positions. Keep it engaging and personal!
Showcase Your Leadership Style:In your application, don’t forget to showcase your leadership style. We want to see how you lead from the front and support your team. Share examples of how you've coached and developed team members in the past.
Follow Up with Enthusiasm:After submitting your application through our website, consider following up with a brief email expressing your enthusiasm for the role. It shows initiative and keeps you on our radar. Good luck!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Care Operations Manager, you'll need to demonstrate your people management abilities. Prepare specific examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to drive a positive customer-first culture.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think about challenges you've encountered in previous roles and how you overcame them. This will showcase your proactive and solutions-focused approach, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's operations and future goals. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career aspirations. Consider asking about their plans for enhancing operational efficiency or team development opportunities.
