At a Glance
- Tasks: Assist customers with queries and manage orders via phone and email.
- Company: Established organisation in a fast-paced, regulated sector.
- Benefits: Free onsite parking, pension scheme, healthcare plans, and company events.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Join a collaborative team and make a real difference in customer care.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.
An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment. Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.
Duties & Responsibilities- Handle customer orders and general enquiries via telephone and email
- Process orders accurately while maintaining compliant records using internal systems
- Support customers with product availability queries and expedite issues to relevant departments when required
- Work collaboratively with departments to resolve customer issues efficiently
- Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
- Identify opportunities to support product growth and enhance customer experience
- Participate in team meetings, training sessions, and company initiatives
- Maintain high standards of health & safety, security, communication, and day-to-day administration
- Previous experience within a customer-facing or customer service role
- Excellent communication skills with a professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable using computer systems and handling administrative tasks accurately
- Ability to manage sensitive information with discretion and professionalism
- Flexible approach to working hours, including weekend rota shifts
- Own transport required due to office location
- Previous experience within regulated environments would be advantageous
- Monday to Sunday, rotational shifts (1 weekend day every other weekend), 9am-5pm
- Free onsite parking
- Pension Scheme
- Company events
- Healthcare plans
Customer Advisor. Job in Wroxton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Advisor at our Wroxton location, you will thrive in a dynamic and supportive environment that prioritises service excellence and professional growth. We offer competitive benefits including free onsite parking, a pension scheme, and comprehensive healthcare plans, all while fostering a culture of collaboration and continuous improvement. Join us to make a meaningful impact in a regulated healthcare setting, where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor. Job in Wroxton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to be confident on the phone and via email. Try role-playing with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor. Job in Wroxton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight any previous customer service experience and showcase your communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Organisational Skills:In your application, mention specific examples of how you've managed tasks or handled sensitive information in the past. We love seeing candidates who can demonstrate their organisational prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will demonstrate your capability and fit for the role.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, it's essential to convey professionalism and confidence over the phone and via email. Practise common interview questions with a friend or in front of a mirror, focusing on clear and concise communication.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific customer situations, especially in a regulated environment. This will help you articulate your thought process and problem-solving skills effectively.
