At a Glance
- Tasks: Support customers with enquiries and manage orders in a busy healthcare environment.
- Company: Established organisation focused on service quality and customer care.
- Benefits: Free onsite parking, pension scheme, healthcare plans, and company events.
- Other info: Flexible working hours with rotational shifts and excellent career growth opportunities.
- Why this job: Join a collaborative team and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.
An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment.
Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.
Duties & Responsibilities- Handle customer orders and general enquiries via telephone and email
- Process orders accurately while maintaining compliant records using internal systems
- Support customers with product availability queries and expedite issues to relevant departments when required
- Work collaboratively with departments to resolve customer issues efficiently
- Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
- Identify opportunities to support product growth and enhance customer experience
- Participate in team meetings, training sessions, and company initiatives
- Maintain high standards of health & safety, security, communication, and day-to-day administration
- Previous experience within a customer-facing or customer service role
- Excellent communication skills with a professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable using computer systems and handling administrative tasks accurately
- Ability to manage sensitive information with discretion and professionalism
- Flexible approach to working hours, including weekend rota shifts
- Own transport required due to office location
- Previous experience within regulated environments would be advantageous
- Monday to Sunday, rotational shifts (1 weekend day every other weekend), 9am-5pm
- Free onsite parking
- Pension Scheme
- Company events
- Healthcare plans
Customer Advisor - Healthcare (Regulated) employer: United Cerebral Palsy of Georgia
This organisation is an excellent employer, offering a supportive and collaborative work culture that prioritises service quality and operational excellence. Employees benefit from comprehensive training, opportunities for professional growth, and a commitment to maintaining high standards in a regulated healthcare environment. Located near Banbury, the company provides free onsite parking and flexible working hours, making it an attractive choice for those seeking meaningful employment in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Healthcare (Regulated)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently handle queries and showcase your professionalism during interviews. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to demonstrate your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled sensitive information. This will show them you’re the right fit for a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor - Healthcare (Regulated)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight any previous customer service experience and your ability to handle sensitive information, as these are key for us in a regulated healthcare setting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can contribute to our team's success. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your written application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their values, mission, and the specific services they provide in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully resolved issues or went above and beyond for a customer. Be ready to discuss how you handle sensitive information with professionalism.
✨Demonstrate Organisational Skills
Given the fast-paced environment, it’s crucial to showcase your organisational abilities. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple customer queries. You might even want to bring a brief example of a time you juggled several responsibilities successfully.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s goals.
