At a Glance
- Tasks: Help travellers with bookings and queries via phone, chat, and email.
- Company: Join a global leader in customer support with a diverse team.
- Benefits: Enjoy competitive salary, bonuses, health plans, and hybrid working options.
- Other info: Exciting team events and continuous learning opportunities await you!
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Fluent in English and Dutch, with customer service experience preferred.
The predicted salary is between 26800 - 26800 £ per year.
As a Customer Service Advisor, you'll be the voice of helping travellers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.
About Us
Since 2014, our Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Our continued hiring reflects significant business growth and investment in our people. As we expand our in-house team, we're creating more opportunities than ever at our Edinburgh Call Centre. It's an exciting time to join us and grow your career.
Core Role Info - READ BEFORE YOU APPLY
- Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office.
- Salary: 26,800
- Hours: Full time, 37.5 hours a week.
- Hybrid: Our hybrid model is 3 days in office, 2 days from home.
- Language: This role requires spoken and written fluency in English and Dutch.
- RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time.
What You'll Do
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
- Represent and embody the culture in every interaction.
What You'll Bring
- Previous customer service experience, ideally in a contact centre environment.
- Fluent in English and Dutch (written and verbal).
- Strong communication and problem-solving skills, with resilience under pressure.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment.
- Travel & Tourism industry experience - desirable but not essential.
Why You'll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 extra days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
Culture
At our company, culture is all about people. We're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make an impact. With a real commitment to internal progression and promotion, your journey could take you anywhere; many of our senior leaders started with us in this very role!
Customer Advisor (Dutch Speaking, Remote Option Available). Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and multicultural team at our Edinburgh Customer Support Centre, where we prioritise exceptional service and employee growth. With a strong commitment to your development, we offer continuous learning opportunities, hybrid working options, and a vibrant work culture that celebrates achievements and fosters collaboration. Enjoy generous benefits including extra leave for parents, health cash back plans, and exciting team events, making this an ideal place for those seeking a rewarding career in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Dutch Speaking, Remote Option Available). Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Dutch and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Advisor (Dutch Speaking, Remote Option Available). Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and Dutch, make sure to highlight your language skills right at the start of your application. Use clear examples to demonstrate how you've used these languages in customer service situations.
Tailor Your Experience:We want to see how your previous customer service experience aligns with what we do. Be specific about your past roles and how they relate to delivering exceptional service, especially in a fast-paced environment like ours.
Be Personable and Professional:Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who can connect with customers and represent our culture well.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our official website. It’s the best way for us to see your application and get you on board for an exciting journey with us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Language Skills
Since this role requires fluency in both English and Dutch, make sure to practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so prepare by having a few common customer service scenarios ready to discuss.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles. Highlight situations where you resolved issues or went above and beyond for a customer. This will illustrate your problem-solving skills and ability to handle pressure, which are crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.
