At a Glance
- Tasks: Manage key retail accounts and drive growth through strategic partnerships.
- Company: Dynamic FMCG company in London with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Join a diverse team that values creativity and collaboration.
- Why this job: Be at the forefront of brand growth and customer relationships in a fast-paced environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced National Account Manager to take ownership of key grocery and high street retail accounts within a fast-paced FMCG environment. This role will play a key part in delivering ambitious growth plans, building strong customer relationships and driving commercially effective Joint Business Plans across a branded portfolio. You’ll work cross-functionally with internal teams including Category, Demand Planning, Finance and Marketing, while acting as a trusted commercial partner to your customers.
Key Responsibilities
- Deliver against sales, profitability and market share targets across key retail accounts
- Effectively manage trade investment, making commercially sound recommendations to improve ROI
- Support the launch and ongoing management of new products, brands and categories
- Lead cost price increase discussions in line with business requirements
- Build and deliver customer Joint Business Plans aligned to wider company objectives
- Create commercially viable, insight-led plans that drive growth and strengthen customer partnerships
- Analyse performance and adapt plans where required to maximise results
- Build detailed bottom‑up forecasts at SKU level and manage full account P&Ls
- Ensure plans are delivered within retailer timelines and internal sign‑off processes
- Deliver distribution targets for new product launches and support wider category growth initiatives
- Partner closely with Category teams to deliver insight‑led recommendations and become a trusted category partner
- Ensure promotional activity aligns with wider commercial strategy while challenging where appropriate
- Maintain strong forecasting accuracy and effectively manage risks and opportunities
- Lead regular forecasting and demand planning reviews with internal stakeholders
- Build strong relationships across buying, finance, supply chain and shopper marketing functions
- Develop and manage effective customer contact strategies
- Establish trusted partnerships with key commercial stakeholders
- Challenge constructively while maintaining strong working relationships
- Respond quickly and effectively to customer needs and issues
- Share best practice internally and contribute positively to wider team success
About You
- Proven experience operating at National Account Manager level within FMCG
- Strong experience developing and managing Joint Business Plans
- Excellent commercial and numerical capability
- Strong relationship‑building and communication skills
- Proactive, organised and solutions‑focused
- Comfortable influencing cross‑functionally across multiple teams
- Able to thrive in a fast‑paced, entrepreneurial environment
- Resilient mindset with a strong focus on delivering results
- Passionate about brands, customers and driving growth
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation.
Customer Account Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development programmes and opportunities to work cross-functionally, ensuring that our team members thrive in their careers while contributing to ambitious growth plans. With a focus on building strong customer relationships and driving impactful results, we provide a rewarding environment where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the FMCG industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current National Account Managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their market position and think about how you can contribute to their growth plans. Bring your A-game with examples of how you've successfully managed accounts and driven results in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Customer Account Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of National Account Manager. Highlight your experience in FMCG and any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help drive growth and build strong customer relationships.
Showcase Your Achievements:When detailing your experience, focus on quantifiable results. Share examples of how you've met sales targets or improved ROI in previous roles to demonstrate your commercial capability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Customer Account Manager, you'll need to demonstrate your commercial and numerical capabilities. Brush up on key metrics related to sales, profitability, and market share. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Build Strong Relationships
This role is all about building partnerships. Prepare examples of how you've successfully developed relationships with clients or internal teams. Think about specific instances where your communication skills made a difference in achieving a goal.
✨Showcase Your Strategic Thinking
You'll be expected to create insight-led plans that drive growth. Come prepared with examples of Joint Business Plans you've developed. Highlight how you aligned these plans with broader company objectives and the results they achieved.
✨Be Ready to Adapt
In a fast-paced FMCG environment, adaptability is key. Think of times when you've had to pivot your strategy based on performance analysis. Be ready to discuss how you manage risks and opportunities while maintaining strong relationships with stakeholders.
