At a Glance
- Tasks: Manage and develop customer relationships in the healthcare sector while supporting service delivery.
- Company: Join a leading global healthcare organisation with a collaborative culture.
- Benefits: Enjoy 25 days holiday, travel expenses covered, and a supportive work environment.
- Other info: Field-based role with opportunities for professional growth and exposure to NHS stakeholders.
- Why this job: Make a real impact in healthcare by enhancing customer experiences and partnerships.
- Qualifications: Experience in customer account management within healthcare and strong stakeholder engagement skills.
The predicted salary is between 30000 - 40000 £ per year.
Role: Customer Account Manager
Location: Field Based - London (Regular customer meetings & travel required)
Hours: Full-time
Pay: 237 - 281.93 per day (PAYE) or .33 per day (UMB)
Contract: 12-month Maternity Cover Contract (Inside IR35)
An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding global healthcare clients on a 12-month maternity cover contract, inside IR35. This role will focus on managing and developing existing customer relationships across healthcare accounts, supporting service delivery, retention, growth and operational performance within a highly collaborative environment.
Benefits:
- 25 days holiday + bank holidays
- 12-month maternity cover contract
- Travel expenses covered
- Opportunity to work within a leading global healthcare organisation
- Exposure to NHS stakeholders and managed service environments
- Collaborative and field-based working environment
The Requirements:
- Previous customer account management experience within healthcare or diagnostics
- Diagnostics supplier experience highly desirable
- Managed service experience advantageous
- Strong stakeholder engagement and relationship management skills
- Strong Excel skills essential
- CRM or Salesforce experience beneficial
- Ability to manage multiple customer meetings and priorities
- Comfortable travelling 1-2 days per week
- Laboratory background desirable
- Able to start ASAP or within a short notice period
The Role:
- Manage and develop relationships with existing customer accounts
- Support customer retention, account growth and service performance activities
- Lead operational, financial and service review meetings with customers
- Coordinate issue resolution with internal and external stakeholders
- Support contract management and account performance activities
- Work closely with NHS stakeholders and internal cross-functional teams
- Maintain accurate customer records and reporting systems
- Deliver a high level of customer experience and account support
If you're keen to join an exceptional team who can offer strong customer exposure, collaborative working and the opportunity to support strategic healthcare partnerships, then please apply to this Customer Account Manager role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm.
Customer Account Manager - Healthcare. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading global healthcare organisation as a Customer Account Manager in London, where you will thrive in a collaborative and dynamic work environment. With 25 days of holiday plus bank holidays, travel expenses covered, and the chance to engage with NHS stakeholders, this role offers meaningful opportunities for professional growth and development. Experience the satisfaction of managing key customer relationships while contributing to impactful healthcare solutions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - Healthcare. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, especially within the NHS. Be ready to discuss how your previous experience aligns with their needs and how you can contribute to customer retention and account growth.
✨Tip Number 3
Showcase your relationship management skills! During interviews, share specific examples of how you've successfully managed customer accounts in the past. Highlight your ability to engage stakeholders and resolve issues effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to our collaborative environment.
We think you need these skills to ace Customer Account Manager - Healthcare. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Manager in healthcare. Highlight your relevant experience, especially in customer account management and any work with NHS stakeholders. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your experience with diagnostics and managed services if applicable.
Showcase Your Relationship Management Skills:In your application, emphasise your ability to build and maintain strong relationships with customers. We’re looking for someone who can engage effectively with stakeholders, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Healthcare Stuff
Make sure you brush up on your knowledge of the healthcare sector, especially around customer account management. Familiarise yourself with common challenges and trends in the industry, as well as any specific diagnostics suppliers that might be relevant.
✨Showcase Your Relationship Skills
Prepare examples that highlight your experience in managing and developing customer relationships. Think about times when you've successfully engaged stakeholders or resolved issues, as these will demonstrate your ability to thrive in a collaborative environment.
✨Excel at Excel
Since strong Excel skills are essential for this role, practice using Excel to analyse data and create reports. Be ready to discuss how you've used Excel in previous roles to manage customer accounts or track performance metrics.
✨Be Ready to Travel
As this role requires regular travel for customer meetings, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you've managed multiple priorities while on the go, showing that you can handle the demands of a field-based position.
