At a Glance
- Tasks: Lead CRM configuration and design workflows for exceptional customer experiences.
- Company: Luxury lifestyle brand in Mayfair, London with a focus on innovation.
- Benefits: Competitive salary up to £50,000, full-time role, and career growth opportunities.
- Other info: Join a team that values creativity and empowers you to make impactful decisions.
- Why this job: Shape data-driven strategies and enhance customer interactions in a dynamic environment.
- Qualifications: Experience in CRM systems, strong Excel skills, and familiarity with SQL and data visualisation tools.
The predicted salary is between 50000 - 50000 £ per year.
About the Opportunity
Do you love building systems that make data work smarter, not harder? We are looking for a CRM Systems Specialist to shape how the sales and marketing teams use data to deliver exceptional customer experiences. You will be the bridge between technology and growth, helping the teams understand clients better, act faster, and make data-driven decisions seamlessly. Your work will ensure our CRM ecosystem runs efficiently, powers automated campaigns, and supports a personal, human touch that luxury customers expect.
Your Roles and Responsibilities
- You will lead the technical configuration of the CRM ecosystem, designing advanced workflows and managing complex API integrations.
- Ensure a unified 360-degree customer view by bridging the gap between web, social, boutique sales, and digital marketing.
- Act as the ultimate gatekeeper. You will design the logic for lead scoring, touchpoint analysis, and automated cleansing while maintaining gold-standard GDPR compliance.
- Empower the Sales and Marketing divisions by building the complex segmentations and technical triggers required for hyper-personalised lifecycle campaigns.
- Develop the underlying reporting structures and dashboards that provide clear, actionable ROI insights across all global channels.
Your Experience and Skills
- Extensive experience in CRM retail operations, POS, marketing technology, dashboard creation and/or systems administration.
- You possess a deep understanding of CRM platforms and their interaction with ERPs and Marketing Automation tools.
- High proficiency in Excel is a must.
- Familiarity with SQL, HTML/CSS, and data visualisation tools (like Power BI) will set you apart.
- Proven ability to manage complex data migrations and connect disparate systems via middleware or custom integrations.
- You don't just troubleshoot; you diagnose the root cause and build scalable solutions to prevent future friction.
CRM Systems Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Mayfair, London. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages creativity and data-driven decision-making. With competitive salaries and a focus on delivering luxury customer experiences, we empower our team to thrive while making a meaningful impact in the retail sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Systems Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise. This could be a case study of a past project or even a mock-up of how you’d improve a CRM system. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM systems. Think about how you can demonstrate your problem-solving skills and technical knowledge. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LilyLifestyle.
We think you need these skills to ace CRM Systems Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Systems Specialist. Highlight your experience with CRM platforms, data management, and any relevant tech skills like SQL or Excel. We want to see how you can bridge the gap between technology and customer experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM systems and how your skills align with our needs. Don’t forget to mention specific examples of how you've improved customer experiences through data-driven decisions.
Showcase Your Technical Skills:Since this role involves a lot of technical configuration, make sure to list your relevant skills clearly. Whether it's your experience with API integrations or dashboard creation, we want to know how you can help us make data work smarter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specific CRM systems mentioned in the job description. Brush up on your knowledge of how they integrate with other tools like ERPs and marketing automation platforms. Being able to discuss these systems confidently will show that you’re ready to hit the ground running.
✨Showcase Your Technical Skills
Prepare to demonstrate your technical prowess, especially in Excel, SQL, and any data visualisation tools like Power BI. Bring examples of past projects where you’ve used these skills to solve problems or improve processes. This will help you stand out as a candidate who can manage complex data migrations and integrations.
✨Understand the Customer Journey
Familiarise yourself with the concept of a 360-degree customer view. Be ready to discuss how you would bridge gaps between different sales and marketing channels to enhance customer experiences. Showing that you understand the luxury market and its expectations will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to CRM configurations or data management. Think through potential scenarios beforehand and prepare structured responses that highlight your problem-solving skills and ability to design effective workflows.
