At a Glance
- Tasks: Lead CRM management, support training, and optimise internal processes.
- Company: Dynamic institute in London focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Other info: Opportunity for growth and to work with cutting-edge technology.
- Why this job: Make a real impact by improving systems and processes in a supportive environment.
- Qualifications: Experience with CRM systems, data management, and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
An Institute in London is seeking a CRM Administrator to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to enhance internal ways of working.
Key Responsibilities
- CRM Management & Data Integrity
- Management of the CRM ticketing system.
- Reviewing requests and triaging them, undertaking non-technical internal fixes.
- Working with external technical suppliers to manage technical tickets, deadlines and any issues.
- Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes.
- Manage permissions.
- Training of new starters and existing staff, undertaking 1-2-1 training and group sessions.
- Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.
- Develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs.
- Being the first point of contact for staff and external suppliers.
- Process Improvement & Automation
- Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities.
- Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency.
- Development of CRM policies to ensure consistency and compliance.
- Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.
Experience Required
- Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology.
- Advanced Excel skills and familiarity with other business systems (LMS, CMS, etc.).
- SQL expertise.
- Understanding of GDPR compliance and data governance.
- Experience of working with Dynamics 365 CRM and having an understanding of the back-end design.
- Strong analytical and problem-solving skills for driving impactful solutions.
- Ability to foresee system improvements that will benefit ways of working.
- Management of a ticketing system.
- Delivery of CRM training to staff and development of training guides.
CRM Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading Institute in London, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. Our commitment to professional development is evident through comprehensive training programmes and opportunities for career advancement, ensuring that our team members are equipped with the skills needed to excel in their roles. With a focus on process improvement and automation, we empower our CRM Specialists to make meaningful contributions that enhance our operations and support our mission.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how you can align your skills as a CRM Specialist with what they stand for. This will help you connect better during the conversation.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to CRM management and data integrity. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you understand how you can contribute to improving their CRM systems and processes.
✨Tip Number 4
After the interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation that resonated with you, and reiterate your enthusiasm for the CRM Specialist role. It’s a great way to keep you top of mind!
We think you need these skills to ace CRM Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Specialist role. Highlight your experience with ticketing systems, data management, and any relevant training you've provided. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles where you’ve improved processes or managed data integrity. This will help us see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to understand your experience and how it relates to the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description, especially Dynamics 365. Brush up on your knowledge of data management and automation processes, as well as any relevant tools like Power Apps. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Training Skills
Since training new starters is a key part of the role, prepare to discuss your experience in delivering training sessions. Think of examples where you’ve successfully trained others, and be ready to explain how you would approach training for this specific CRM system. Highlighting your ability to communicate complex information clearly will impress the interviewers.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific instances where you identified inefficiencies in workflows and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and your proactive approach to improving processes.
✨Understand GDPR and Data Governance
Since data integrity and compliance are crucial for this role, brush up on your knowledge of GDPR and data governance principles. Be ready to discuss how you’ve ensured compliance in previous roles and how you would apply that knowledge to maintain data integrity within the CRM system.
