At a Glance
- Tasks: Assist in operational and administrative tasks at the crematorium while providing excellent client service.
- Company: Join a compassionate team dedicated to supporting families during difficult times.
- Benefits: Enjoy 25 days holiday, health cash plan, and a company pension scheme.
- Other info: Flexible part-time hours with opportunities for personal growth and community engagement.
- Why this job: Make a meaningful impact by helping families honour their loved ones.
- Qualifications: 3 years of business administration experience and strong IT skills required.
The predicted salary is between 14900 - 14900 £ per year.
Job Details
20 hrs Part time Tuesday Friday 10am 2pm Saturday 9am 1pm on a rota basis
SALARY: £14,900 (FTE £28,000)
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client's needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
- Client focus
- Good communication skills
- Attention to detail/exceptional accuracy in data entry
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- A minimum of 3 years business administration experience
- High level of IT skills to include Microsoft Excel and Word.
- Any IT experience working with bespoke administrative systems
- Accounting or book-keeping experience
- Committed to the provision of excellent service
- Good numeric and literacy skills
- At least average reasoning ability
Benefits Offered
One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.
- 25 days holiday per year plus public holidays
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme
- Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply now.
Crematorium Assistant. Job in Northop Hall LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle Jobs, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the health and wellbeing of our employees. As a Crematorium Assistant in Northop Hall, you will benefit from a comprehensive package including 25 days of holiday, a generous pension scheme, and opportunities for personal growth within a compassionate team dedicated to delivering outstanding client service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crematorium Assistant. Job in Northop Hall LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you walk in for an interview, show them you understand their mission and how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills. As a Crematorium Assistant, you'll be dealing with clients and Funeral Directors. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle sensitive conversations.
✨Tip Number 3
Be prepared to showcase your attention to detail. Bring examples of your previous work that demonstrate your accuracy in data entry and administrative tasks. This will help you stand out as a candidate who takes pride in their work.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Crematorium Assistant. Job in Northop Hall LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Crematorium Assistant role. Highlight your relevant experience in business administration and client service, as these are key for us at StudySmarter.
Showcase Your Skills:Don’t forget to mention your IT skills, especially with Microsoft Excel and Word. We love seeing candidates who can demonstrate their attention to detail and accuracy in data entry, so give us examples!
Be Personable:Since this role involves a lot of interaction with clients and Funeral Directors, let your personality shine through! Share any experiences that show your good communication skills and client focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crematorium Assistant. Familiarise yourself with the operational and administrative tasks mentioned in the job description, such as client service, memorial sales, and data entry. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Client Service Skills
Since this role heavily focuses on client interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for clients. This will highlight your commitment to service excellence, which is crucial for this position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in data entry and record-keeping for this role, be ready to discuss how you ensure precision in your work. You might want to share specific techniques you use to avoid errors, such as double-checking your work or using checklists. This will reassure the interviewer of your capability to maintain high standards.
✨Prepare Questions About the Company Culture
Interviews are a two-way street, so come prepared with questions about the company culture and how they support their employees. Ask about team dynamics, training opportunities, or community engagement initiatives. This shows that you're not just interested in the job but also in being a part of their team and contributing positively.
