At a Glance
- Tasks: Assist with cremation services and provide exceptional client support.
- Company: LilyLifestyle, a compassionate and supportive workplace.
- Benefits: 25 days holiday, health cash plan, and a company pension.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a meaningful impact while supporting families during difficult times.
- Qualifications: 3 years of admin experience and strong IT skills required.
The predicted salary is between 14900 - 14900 £ per year.
Job Details
20 hrs Part time Tuesday Friday 10am 2pm Saturday 9am 1pm on a rota basis
SALARY: £14,900 (FTE £28,000)
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client's needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
- Client focus
- Good communication skills
- Attention to detail/exceptional accuracy in data entry
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- A minimum of 3 years business administration experience
- High level of IT skills to include Microsoft Excel and Word.
- Any IT experience working with bespoke administrative systems
- Accounting or book-keeping experience
- Committed to the provision of excellent service
- Good numeric and literacy skills
- At least average reasoning ability
Benefits Offered
One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.
- 25 days holiday per year plus public holidays
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme
- Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply now.
Cremation Services Assistant. Job in Northop Hall LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the health and wellbeing of our employees. As a Cremation Services Assistant in Northop Hall, you will benefit from a comprehensive package including 25 days of holiday, a generous pension scheme, and opportunities for personal growth within a compassionate team dedicated to providing outstanding client service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cremation Services Assistant. Job in Northop Hall LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you walk in for your interview, show us that you understand what we do and how you can contribute to our mission of providing excellent service.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client service and operational efficiency. We want to see how you handle real-life scenarios, so think of examples from your past experience that highlight your skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that involves interacting with clients. Make sure you look professional and approachable when you come in for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the position and appreciate the opportunity to meet with us.
We think you need these skills to ace Cremation Services Assistant. Job in Northop Hall LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cremation Services Assistant role. Highlight your relevant experience in business administration and client service, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your IT skills shine! Mention your proficiency in Microsoft Excel and Word, and any experience with bespoke administrative systems. This is key for the operational efficiency we value at StudySmarter.
Be Personable:Since client focus is crucial, let your personality come through in your application. Share examples of how you've provided excellent service in the past, whether on the phone or face-to-face. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Cremation Services Assistant. Familiarise yourself with the key competencies mentioned in the job description, such as client focus and attention to detail. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves dealing with clients and Funeral Directors, practice articulating your thoughts clearly and empathetically. Prepare examples from your past experiences where you successfully handled sensitive situations or provided excellent customer service.
✨Be Ready for Operational Questions
Expect questions about administrative tasks and operational efficiency. Brush up on your knowledge of CRM systems and be prepared to discuss how you've managed records and ensured compliance in previous roles. Highlight any experience you have with accounting or bookkeeping as well.
✨Demonstrate Your Team Spirit
This position requires teamwork and adaptability. Think of instances where you collaborated effectively with others or adapted to changing circumstances. Showing that you can work well in a team and are committed to the company's goals will set you apart.
