At a Glance
- Tasks: Manage customer queries and coordinate orders in a busy environment.
- Company: Well-established brand in Crawley with a supportive team culture.
- Benefits: Full training, long-term stability, and a chance to grow in a respected business.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
A well‑established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment. Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.
Key Responsibilities
- Managing customer queries and order enquiries via email and telephone
- Acting as a key point of contact for business customers
- Processing and coordinating customer orders accurately and efficiently
- Providing updates on lead times, deliveries and stock availability
- Liaising with internal departments including warehouse and logistics teams
- Supporting retailer and online fulfilment processes
- Attending customer meetings via Teams and occasionally in person
- Building strong working relationships with customers and colleagues alike
What we're looking for
- Previous customer service and administration experience
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks in a fast‑paced environment
- Confident, professional and solutions‑focused approach
- Good IT skills including Microsoft Office
- Experience using stock or order management systems would be beneficial
In return, the company offers a supportive team environment, excellent training, long‑term stability and the chance to join a highly regarded business with an outstanding reputation in its sector. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Support Administrator. Job in Crawley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and highly respected brand in Crawley as a Customer Service Support Administrator, where you will thrive in a friendly and supportive team environment. With excellent training and long-term stability on offer, this role provides a unique opportunity to develop your customer service skills while building strong relationships with both customers and colleagues. The company values diversity and inclusivity, ensuring a fair recruitment process for all applicants.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Administrator. Job in Crawley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, being clear and confident in your responses is key. Try mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter.
We think you need these skills to ace Customer Service Support Administrator. Job in Crawley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and skills. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of written communication, ensure your application is clear and concise. Use proper grammar and spelling – it’s a great way to demonstrate your attention to detail!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you managed customer queries or orders. We love seeing how your past experiences can contribute to our supportive environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and managing queries, highlight your attention to detail during the interview. You could mention any tools or methods you use to stay organised and ensure nothing slips through the cracks, especially when juggling multiple tasks.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the training process, how success is measured in the position, or what a typical day looks like. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
