At a Glance
- Tasks: Support internal teams by handling customer queries and managing documentation.
- Company: Join a dynamic company in Crawley with a focus on customer satisfaction.
- Benefits: Competitive salary, onsite parking, and a supportive work environment.
- Other info: Office-based role with regular hours and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26639 - 26639 £ per year.
Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This is an office-based customer services role, supporting the internal teams and handling customer queries.
Location: Crawley - office based, parking onsite
Salary: 26,639
Hours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch)
Customer Service Assistant duties:
- Answering the phones
- Data entry - updating the internal systems with the customer call info
- Monitor and respond to customer emails
- Handle customer queries and complaints
- Regular liaison with internal teams regarding customer orders
- Ensure all relevant customer documentation is processed
Skills and experience required:
- Previous customer service experience
- Excellent communication skills and a confident and professional phone manner
- Good IT skills including Word, Excel, Outlook and preferably experience using databases
Customer Service Assistant. Job in Crawley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Morgan McKinley is an excellent employer, offering a supportive work culture in Crawley that prioritises employee growth and development. With competitive salaries and a focus on teamwork, employees enjoy a collaborative environment where their contributions are valued, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant. Job in Crawley LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or complaints, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, and looking professional can set a positive tone right from the start.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Assistant. Job in Crawley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience. We want to see how you've handled queries and complaints in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for our Customer Service Assistant role. Keep it friendly and professional!
Show Off Your IT Skills:Since good IT skills are a must, mention any experience you have with Word, Excel, and Outlook. If you've worked with databases before, let us know – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or your experience with data entry. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Make sure to highlight your previous customer service experience and any relevant IT skills. Be ready to discuss specific examples of how you've successfully handled customer queries or complaints in the past, as this will demonstrate your capability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or the tools they use for customer management. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
