At a Glance
- Tasks: Manage customer queries and coordinate orders in a fast-paced environment.
- Company: Join a well-respected brand in Crawley with a supportive team culture.
- Benefits: Receive excellent training, long-term stability, and a chance to grow your career.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Be the key contact for customers and make a real impact in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
A well‑established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment. Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.
Key Responsibilities
- Managing customer queries and order enquiries via email and telephone
- Acting as a key point of contact for business customers
- Processing and coordinating customer orders accurately and efficiently
- Providing updates on lead times, deliveries and stock availability
- Liaising with internal departments including warehouse and logistics teams
- Supporting retailer and online fulfilment processes
- Attending customer meetings via Teams and occasionally in person
- Building strong working relationships with customers and colleagues alike
What we're looking for
- Previous customer service and administration experience
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks in a fast‑paced environment
- Confident, professional and solutions‑focused approach
- Good IT skills including Microsoft Office
- Experience using stock or order management systems would be beneficial
In return, the company offers a supportive team environment, excellent training, long‑term stability and the chance to join a highly regarded business with an outstanding reputation in its sector. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Administrator. Job in Crawley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and highly respected brand in Crawley as a Customer Service Administrator, where you will be part of a friendly and supportive team dedicated to delivering exceptional customer service. With a focus on employee growth, the company offers comprehensive training and long-term stability, making it an ideal environment for those seeking meaningful and rewarding employment. Embrace the opportunity to build strong relationships with customers and colleagues while contributing to a diverse and inclusive workplace that values every individual.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator. Job in Crawley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, being articulate and confident in your responses is key. Try mock interviews or role-playing scenarios with friends.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Service Administrator. Job in Crawley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and attention to detail. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of written communication, it’s crucial to demonstrate your excellent writing skills. Keep your application clear and concise, and make sure there are no typos or errors – we’re all about attention to detail!
Be Yourself:We love a friendly and professional approach! Let your personality shine through in your application. Share why you’re passionate about customer service and how you can contribute to our supportive team environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service sector. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you successfully managed queries or resolved issues. This will demonstrate your ability to handle the responsibilities of the role and reassure them that you're the right fit.
✨Practice Your Communication Skills
Since the role involves a lot of written communication, practice articulating your thoughts clearly and concisely. You might even want to write down answers to common interview questions and read them aloud. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready with a few thoughtful questions about the role or the company culture. This shows that you're engaged and interested in the position. It’s also a great opportunity to find out if this is the right environment for you.
