At a Glance
- Tasks: Answer calls, handle enquiries, and provide top-notch customer support.
- Company: Join a dynamic team at LilyLifestyle in Crawley.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and achieving targets.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
Location: Crawley
Job Type: Full-Time / Temp
Salary: Competitive, depending on experience
Key Responsibilities- Answer incoming calls promptly and professionally
- Handle customer enquiries, complaints, and requests efficiently
- Accurately log call details and update internal systems
- Escalate issues to the appropriate departments when necessary
- Maintain confidentiality and comply with company procedures
- Provide customers with accurate information and support
- Follow up on outstanding queries where required
- Work collaboratively with colleagues to meet service targets
- Previous experience in a call centre, customer service, or administrative role preferred
- Excellent verbal communication and listening skills
- Strong organisational and multitasking abilities
- Good IT and data entry skills
- Ability to remain calm under pressure
- Professional and friendly telephone manner
- GCSEs (or equivalent) in English and Maths preferred
Call Handler. Job in Crawley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer in Crawley, offering a supportive work culture that values teamwork and professional growth. Our Call Handlers enjoy competitive salaries, comprehensive training, and opportunities for career advancement, all while contributing to a dynamic environment that prioritises customer satisfaction and employee well-being.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler. Job in Crawley LilyLifestyle Jobs
✨Tip Number 1
Practice your phone skills! Since you're aiming for a Call Handler role, get comfortable with answering calls and handling queries. Role-play with a friend or family member to simulate real call scenarios.
✨Tip Number 2
Research the company! Knowing about LilyLifestyle and their values can give you an edge during interviews. It shows you're genuinely interested and helps you tailor your responses to fit their culture.
✨Tip Number 3
Prepare for common interview questions! Think about how you'd handle customer complaints or tricky situations. We recommend jotting down your experiences that highlight your problem-solving skills.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at LilyLifestyle.
We think you need these skills to ace Call Handler. Job in Crawley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in call handling or customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Handler role. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role is all about communication, make sure your application reflects your verbal skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show the interviewer that you're proactive and ready to tackle the job.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being clear, concise, and friendly, as this reflects the professional telephone manner they’re looking for.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised, especially in a busy call centre environment. Think of specific examples from your past experience where you successfully juggled various responsibilities while maintaining high service standards.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and what success looks like in the Call Handler role. This not only shows your interest but also helps you determine if the job is the right fit for you.
