At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in Cramlington, North East England.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the hero for businesses and accountants, making a real difference every day.
- Qualifications: No specific experience needed; just be helpful, calm, and a great communicator.
The predicted salary is between 22000 - 26000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You’ll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You’ll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Specialist. Job in Cramlington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our award-winning contact centre in Cramlington, where we pride ourselves on delivering exceptional customer support. With a strong focus on employee development, we offer comprehensive training and a collaborative work culture that encourages growth and innovation. Enjoy the benefits of working in a supportive environment that values your contributions and fosters meaningful relationships with both colleagues and customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in Cramlington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers daily, try role-playing scenarios with friends or family. This will help you stay calm under pressure and build rapport easily.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone troubleshoot an issue. This will demonstrate your ability to handle technical problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Specialist. Job in Cramlington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Helpful Side:In your application, let us see your naturally helpful personality shine through. Share examples of how you've assisted others in the past, whether it's in a work setting or just helping a friend out. We love candidates who are calm under pressure and ready to lend a hand!
Communicate Clearly:Since strong communication skills are key for this role, make sure your written application is clear and concise. Avoid jargon and keep it simple. We want to see that you can express yourself well, just like you would when speaking to our customers.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Highlight any relevant skills or experiences that align with what we're looking for. This shows us that you're genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, take some time to research the products the company offers. Familiarise yourself with their features and common issues customers might face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being calm and collected, especially when discussing how you would handle difficult customer interactions.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview to illustrate your ability to troubleshoot and provide excellent support.
✨Emphasise Teamwork and Independence
This role requires both independent skills and the ability to work well in a team. Prepare to discuss how you've balanced these two aspects in previous roles or situations. Highlight any experiences where you collaborated with others while also taking initiative on your own.
