At a Glance
- Tasks: Provide top-notch customer service and support for our dynamic team.
- Company: Join CBRE, a global leader in facilities and real estate management.
- Benefits: Competitive pay, career growth, and a vibrant work culture.
- Other info: Exciting opportunities for personal development in a supportive environment.
- Why this job: Make a real difference by enhancing client satisfaction and driving innovation.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLA's.
- Driving the engineering team to attend to all callouts within required SLA's.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance to the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Promoting and maintaining CBRE culture throughout teams.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing system as a key user on site including PPM records, reactives and reporting.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
Person Specification:
Training: Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo.
Experience: Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Contract Support Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and customer service are at the forefront. Employees benefit from a supportive culture that prioritises professional growth, with opportunities to enhance skills and advance within the company. With a focus on teamwork and maintaining high standards, CBRE fosters a collaborative atmosphere that empowers staff to excel in their roles while contributing to the success of the business unit.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is all about exceptional customer service, being able to articulate your thoughts clearly and confidently will make a huge difference during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional support in previous positions, and let us know what excites you about working with us.
Show Off Your Tech Skills:Since the role requires proficiency in Outlook, Word, Excel, and more, make sure to mention your experience with these tools. If you’ve used Dynamics, Concept, or Maximo, don’t forget to include that too – we love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Specialist. Familiarise yourself with the key tasks mentioned in the job description, like managing supply chains and liaising with site teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing exceptional customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight how you anticipated customer needs and delivered results within time constraints, as this aligns perfectly with what they’re looking for.
✨Brush Up on Relevant Software Skills
Make sure you're comfortable with the software mentioned in the job description, like Outlook, Excel, and any specific systems like Dynamics or Maximo. If you can, practice using these tools beforehand so you can confidently discuss your proficiency during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
