At a Glance
- Tasks: Support clients by managing calls, emails, and ensuring timely responses.
- Company: Join CBRE, a global leader in real estate services with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Collaborate with diverse teams and develop your professional skills.
- Why this job: Be part of a team that drives innovation and enhances client satisfaction.
- Qualifications: Proficient in Microsoft Office; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge.
RESPONSIBILITIES- Providing support to the client and answer calls and emails in a professional and timely manner.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLA's.
- Driving the engineering team to attend to all callouts within required SLA's.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raise and assign work orders to relevant resources.
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture throughout teams.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Manage system as a key user on site including PPM records, reactives and reporting.
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
- Experience of a similar customer facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Contract Support Specialist. Job in Cambridgeshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE is an exceptional employer, offering a dynamic work environment in the heart of Cambridgeshire where innovation and collaboration thrive. With a commitment to employee growth, we provide extensive training opportunities and a supportive culture that values every team member's contribution. Join us to be part of a global leader in real estate services, where your role as a Contract Support Specialist will directly impact client satisfaction and operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Specialist. Job in Cambridgeshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CBRE and understanding their culture. Familiarise yourself with their services and think about how your skills as a Contract Support Specialist can add value to their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CBRE team.
We think you need these skills to ace Contract Support Specialist. Job in Cambridgeshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Specialist role. Highlight relevant experience and skills that match the job description, especially your customer-facing experience and proficiency in tools like Outlook and Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've successfully managed client communications or driven teams to meet SLAs in previous jobs.
Showcase Your Communication Skills:Since this role involves liaising with various teams and clients, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of effective communication in your past roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research CBRE and its role in the real estate industry. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Contract Support Specialist, effective communication is key. Prepare examples from your past experiences where you successfully managed client interactions or resolved issues. Be ready to demonstrate how you can liaise with both internal teams and external clients professionally.
✨Familiarise Yourself with Relevant Tools
Since the role requires proficiency in tools like Outlook, Excel, and possibly Dynamics or Maximo, brush up on these applications. If you can, practice using v-lookups in Excel or navigating through Dynamics. Being able to discuss your experience with these tools will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as prioritising tasks or managing supply chain issues. Think of scenarios from your previous roles where you demonstrated problem-solving skills and innovation. This will help you illustrate your capability to meet client expectations.
