At a Glance
- Tasks: Lead and inspire a dynamic contact centre team to achieve success and improve performance.
- Company: Join a vibrant team at a leading contact centre in Wythenshawe.
- Benefits: Competitive salary, benefits package, and opportunities for personal development.
- Other info: Enjoy a high-energy work environment with rotating shifts and career growth potential.
- Why this job: Make a real impact by coaching and motivating a passionate team.
- Qualifications: Experience in leading teams, delivering metrics, and strong analytical skills.
The predicted salary is between 30000 - 33000 £ per year.
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Contract: 40 hours per week Mon-Sun rotating shifts (8am‑4pm / 10am‑6pm / 12pm‑8pm) (rotating weekly shifts), 1 in 4 weekends
Salary: £30,000 - £33,000 DOE + benefits
CCA Recruitment is excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22.
The ideal candidate will inspire and motivate a team of contact centre professionals, supporting ambition and building on motivation. The ability to identify training needs to improve performance, and a solid understanding of contact centre methodologies to coach and develop the team, will be essential. This role delivers growth through improved skills and behaviours of the team.
Role Duties
- Build and deliver success plans for the team
- Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPIs
- Continually assess the skill levels of the team, implementing remedial plans to enable success
- Support personal development planning
- Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
- Provide individual coaching sessions for excellence
- Identify and address barriers to success with individuals and the collective team
- Collate and track analysis of effectiveness, customer experience and skill levels, presenting findings for further initiatives
- Contribute to operational action plans and initiatives including process and system improvements
- Articulate reporting and analysis of the team’s performance
- Effectively manage competencies for both self and the team
- Deliver a fantastic customer experience through all interactions from self and the team
Experience Required
- Evidence of leading a contact centre team to success
- Experience delivering against metrics
- Experience positively influencing growth and improvement with individuals
- Experience with different sales and coaching methodologies
- Attention to detail
- Proven track record of analytical and reporting skills
- Excellent time and task management
Contact Centre Team Leader. Job in Wythenshawe LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Wythenshawe location, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. As a Call Centre Team Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the company while enjoying a competitive salary and benefits package. Join us in creating an engaging environment where your leadership can inspire a motivated team to deliver exceptional customer experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader. Job in Wythenshawe LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired or motivated a team. Be ready to share these stories during your interview to demonstrate how you can bring that energy to their contact centre.
✨Tip Number 3
Prepare some questions for your interviewer. Ask about their current challenges or goals for the team. This shows that you're proactive and ready to contribute to their success right from the start.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Team Leader. Job in Wythenshawe LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Team Leader role. Highlight your leadership experience and any achievements in motivating teams or improving performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've inspired teams or driven success in previous positions, and don’t forget to show your enthusiasm for the job!
Showcase Your Analytical Skills:Since the role involves tracking performance and analysing data, make sure to mention any relevant experience you have with reporting and analysis. We love candidates who can demonstrate their ability to use data to drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to contact centres. Be ready to discuss how you've previously met or exceeded these metrics and how you plan to do so in this role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach. Think about times when you inspired your team or implemented successful training plans. This will demonstrate your ability to motivate and develop others.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain how your personal values align with theirs and how you can contribute to a positive work environment, especially in a high-energy setting like a contact centre.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving skills. Think of specific situations where you identified barriers to success and how you addressed them, as this will show your analytical and coaching abilities.
