At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch support.
- Company: Reputable automotive business in Leeds with exciting growth plans.
- Benefits: Competitive salary, full training, free parking, and excellent facilities.
- Other info: No weekend shifts, immediate start, and great career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or vehicle repairs is a plus.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion.
As a Contact Centre Advisor you will be working in the insurance department, working closely with customers who need to make a claim on their policy. You will gather all required details and support evidence, handling the claim from the initial enquiry to settlement. The role involves handling a range of queries, working closely with third parties and providers to reach a quick resolution, and ensuring targets and service level agreements are met. Main communication with customers will be over the telephone, covering inbound and outbound calls, and managing a busy inbox, responding to any emails coming into the business.
Profile:
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast‑paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer:
- Salary of £26,200+
- Reputable business within the automotive sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds, easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable automotive business in Leeds as a Contact Centre Advisor, where you'll be part of a dynamic team dedicated to delivering exceptional customer service. With a competitive salary of £26,200+, full training, and excellent progression opportunities, this role offers a supportive work culture that values teamwork and personal growth. Enjoy the convenience of a central location with free parking, no shift patterns or weekends, and a vibrant office environment that fosters collaboration and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of the role. Research the company and its values, especially in the automotive sector. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Don’t underestimate the power of follow-ups. After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those calls. Plus, it’s a great way to stay updated on new opportunities that might pop up in the future.
We think you need these skills to ace Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in customer service or contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure to highlight your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application better. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, do some homework on the automotive business you're applying to. Understand their values, products, and recent news. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experience where you've successfully resolved issues or gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication Style
Since you'll be communicating over the phone, practice speaking clearly and confidently. You might want to do mock calls with a friend or family member to get comfortable with handling different types of inquiries. Remember, a friendly tone can make all the difference!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
