At a Glance
- Tasks: Provide customer service and admin support for school bus pass schemes.
- Company: Join a supportive team at Kent County Council.
- Benefits: No weekend work, 37.5 hours a week, Monday to Friday.
- Other info: Great opportunity for career growth in a friendly environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Office admin experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
Customer Service and Administrative support across all aspects of delivery for KCC's School bus pass schemes. Handling customer enquiries received by telephone and via email and general administrative support towards the delivery of the Kent County Council Travel Saver and Kent 16+ Travel Saver schemes.
What is the day-to-day of the role
- Handling customer enquiries received by telephone and via email, resolving problems and providing accurate information
- Manage complaints
- Liaison with other council departments as necessary to resolve issues regarding travel arrangements
- Support for other team members during busy periods or as and when the business requires
- Plan and organise own work to identified priorities
Required Skills and Qualification
- Office administration experience
- Experience of drafting correspondence
- Experience of working with a social care environment
- Computer literacy
- Ability to organise and prioritise workload
- Be able to work with minimum supervision
Benefits
- No weekend working.
- 37.5 hours per week. Monday - Friday 09:00-17:00
Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Concessionary Travel Assistant. Job in Larkfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Connect2Kent, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and collaboration. Our Concessionary Travel Assistants enjoy a balanced work-life schedule with no weekend shifts, alongside opportunities for professional growth within the Kent County Council framework. Join us in making a meaningful impact in the community while benefiting from a stable and rewarding work environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concessionary Travel Assistant. Job in Larkfield LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on customer service skills and be ready to chat about how you've handled enquiries or complaints in the past. We want to see that you can keep your cool and provide top-notch support!
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, it’s crucial to sound friendly and professional. We suggest doing a few mock calls with friends to get comfortable before the real deal.
✨Tip Number 3
Show us your organisational skills! Be prepared to discuss how you prioritise tasks and manage your workload. We love candidates who can juggle multiple responsibilities without breaking a sweat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team.
We think you need these skills to ace Concessionary Travel Assistant. Job in Larkfield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service and administrative skills. We want to see how your experience aligns with the role of Concessionary Travel Assistant, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When drafting your correspondence, keep it straightforward and to the point. We appreciate clarity, especially when it comes to handling enquiries and resolving issues, so make sure your writing reflects that.
Showcase Your Problem-Solving Skills:Since you'll be dealing with customer complaints and enquiries, it’s a good idea to include examples of how you've successfully resolved issues in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Since the role involves handling customer enquiries, brush up on your customer service skills. Think about how you would handle different types of queries or complaints and be ready to share examples from your past experiences.
✨Familiarise Yourself with the Schemes
Make sure you understand KCC's School bus pass schemes and the Travel Saver options. Research common questions or issues that customers might have, so you can demonstrate your knowledge during the interview.
✨Show Off Your Organisational Skills
The job requires planning and organising your workload. Prepare to discuss how you prioritise tasks and manage your time effectively. You could even bring a simple example of a time when you successfully juggled multiple responsibilities.
✨Practice Your Communication Skills
As you'll be liaising with other departments and handling enquiries via phone and email, practice clear and concise communication. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
