At a Glance
- Tasks: Coordinate compliance and performance in facilities management, ensuring top-notch service delivery.
- Company: Join a leading facilities management team in vibrant Edinburgh.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a real impact by driving continuous improvement in service delivery.
- Qualifications: Experience in facilities operations, strong analytical skills, and proficiency in Microsoft Office.
The predicted salary is between 40000 - 40000 £ per year.
We are recruiting a Compliance & Performance Coordinator to join an established on-site Facilities Management team in Edinburgh. This role is key to ensuring FM services meet statutory, contractual and performance requirements, with a strong focus on KPI tracking, audit readiness, data integrity and effective workforce planning to support Service Level Agreement (SLA) delivery.
Working closely with Facilities Managers and operational leaders, you will gather and analyse performance data, coordinate reporting, and help drive continuous improvement across service delivery. This is an ideal opportunity for a proactive, analytical individual with a "can do" attitude who thrives in a fast-paced, operational environment.
KEY RESPONSIBILITIES- Manage, develop and support workforce planning activities.
- Monitor engineer performance trends via Power BI dashboards (daily/weekly/monthly), escalating negative trends to the operational delivery team/Team Leader.
- Maximise utilisation of direct labour.
- Live-monitor reactive and PPM job progression; elevate scheduling issues or call progression problems to the appropriate stakeholders.
- Ensure clear, concise and accurate job updates are maintained.
- Ensure customers are informed in advance of planned preventative maintenance or reactive visits (including delays) in line with contract agreements.
- Respond to chases and escalations within internal SLAs.
- Monitor FM performance against contractual KPIs and service standards.
- Audit FM systems, processes and quality management arrangements; consolidate findings and support improvement plans.
- Carry out site inspections and physical audits to identify underperformance.
- Produce clear monthly performance and compliance reports.
- Ensure monthly reports for each discipline are verified for accuracy/validity and signed off by relevant senior stakeholders.
- Set up and maintain a technical folder structure for each KPI/system (Statutory, Compliance and Supplier Reports), ensuring documentation is complete, current and audit-ready.
- Prepare and present technical performance reports monthly/quarterly/annually, including improvement actions for senior stakeholders.
- Maintain strong competence in technical compliance matters to ensure consistent standards across the site.
- Support development of scheduled programmes and registers that aid maintenance delivery across the account.
- Ensure data integrity across all reporting and evidence trails.
- Experience in facilities workforce planning, compliance, auditing and/or facilities operations.
- Good understanding of legislative compliance requirements within a regulated environment.
- Excellent analytical, organisational and communication skills.
- Strong Microsoft Office skills (Excel/Outlook/PowerPoint); confidence working with performance data.
- Ability to pass a DS PVG check.
- Experience within a healthcare environment.
- Knowledge of SHTMs.
- Experience with CAFM systems (Maximo preferred); understanding of asset data standards is beneficial.
- Power BI and/or other data visualisation tools experience.
- Lead Auditor qualification (desirable but not essential).
Compliance and Performance Coordinator. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, while our collaborative culture fosters innovation and teamwork. With competitive salaries and a range of benefits, including a focus on work-life balance, we ensure that our Compliance and Performance Coordinators thrive both professionally and personally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compliance and Performance Coordinator. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work in compliance and performance roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and compliance standards. We recommend having specific examples ready that showcase your analytical skills and how you've driven improvements in past roles.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for tailored job listings that match your skills in facilities management and compliance.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. Plus, it shows your enthusiasm for the role and helps build a positive rapport.
We think you need these skills to ace Compliance and Performance Coordinator. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Compliance & Performance Coordinator role. Highlight your experience in facilities management, compliance, and any relevant analytical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of your past work that relate to KPI tracking and performance analysis. We love a good story!
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, make sure to showcase your analytical skills in your application. Whether it's through your previous job experiences or projects, let us know how you've used data to drive improvements in service delivery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Compliance Basics
Make sure you brush up on your knowledge of compliance and performance metrics relevant to facilities management. Understand the key performance indicators (KPIs) that are crucial for the role, as well as any legislative requirements. This will show that you're not just familiar with the job description but also genuinely interested in the field.
✨Show Off Your Analytical Skills
Since the role involves a lot of data analysis, be prepared to discuss your experience with tools like Power BI or Excel. Bring examples of how you've used data to drive improvements in previous roles. If you can, prepare a mini case study or example to share during the interview to demonstrate your analytical prowess.
✨Communicate Clearly and Concisely
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like compliance audits or performance reports. Remember, the interview is your chance to showcase how effectively you can communicate with stakeholders.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company’s approach to compliance and performance management. Ask about their current challenges or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
