At a Glance
- Tasks: Manage and resolve customer complaints with empathy and professionalism.
- Company: Respected professional organisation in Wigston, Leicester.
- Benefits: Competitive pay, hybrid working, and full training provided.
- Other info: Join a supportive team with great potential for growth.
- Why this job: Build a long-term career while making a real difference for customers.
- Qualifications: Experience in customer service or complaints handling preferred.
The predicted salary is between 25000 - 27000 £ per year.
Location: Wigston, Leicester
Hybrid Working: 2 days office-based / 3 days working from home
Salary: £12.71 per hour
We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.
The Role
As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.
Key Responsibilities
- Managing complaints from initial receipt through to resolution
- Investigating customer concerns and gathering relevant information
- Communicating with customers via phone, email, and written correspondence
- Providing clear, fair, and timely resolutions
- Maintaining accurate records and updating internal systems
- Working collaboratively with internal teams to support complaint outcomes
- Ensuring compliance with company policies and regulatory guidelines
What We're Looking For
- Previous experience in complaints handling, customer service, or case management preferred
- Excellent written and verbal communication skills
- Strong attention to detail and investigative ability
- Ability to manage sensitive conversations professionally and empathetically
- Good organisational skills and the ability to manage multiple cases
- Comfortable using internal systems and Microsoft Office
What's on Offer
- Temp-to-perm opportunity with long-term potential
- Hybrid working model: 2 days in the Wigston office, 3 days from home
- Competitive hourly rate of £12.71
- Supportive and collaborative team environment
- Full training provided
If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.
Complaints Resolution Specialist. Job in Leicester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and respected professional organisation in Wigston, Leicester, where you can thrive as a Complaints Resolution Specialist. Enjoy a supportive and collaborative team environment with a hybrid working model that offers flexibility, alongside competitive pay and comprehensive training to foster your career growth. This temp-to-perm opportunity is perfect for those looking to make a meaningful impact while developing their skills in a professional setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Resolution Specialist. Job in Leicester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the complaints handling field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common complaints handling scenarios and think about how you would tackle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your customer service experience and problem-solving abilities. Make sure they know you’re the right fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Complaints Resolution Specialist role. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Complaints Resolution Specialist. Job in Leicester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in complaints handling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer issues and how you can contribute to our team. Keep it professional but let your personality come through!
Be Clear and Concise:When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and make sure your communication reflects the excellent written skills we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Resolution Specialist. Familiarise yourself with common complaints handling processes and think about how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Empathy
As a Complaints Handler, empathy is key. Prepare examples from your past where you've successfully managed sensitive conversations. Highlight how you approached these situations with understanding and professionalism.
✨Practice Clear Communication
Since you'll be communicating with customers via various channels, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple cases effectively. Bring up any tools or methods you use to keep track of details and ensure compliance with procedures, as this will show you're ready for the role.
