At a Glance
- Tasks: Engage with communities and stakeholders for a major cable installation project in Edinburgh.
- Company: Join a dynamic team focused on impactful infrastructure projects.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Be the voice of the community and make a difference in local lives.
- Qualifications: Experience in community liaison or customer relations, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Avenue are seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh. The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle. The CLO will be expected to build strong relationships and maintain regular engagement with customers, local communities, local authorities, transport providers, businesses and all interested parties affected by the works.
Key Responsibilities
- Act as the primary point of contact for all external stakeholder communication associated with the project.
- Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy.
- Build and maintain positive working relationships with:
- Local residents and customers
- Businesses affected by the works
- Local community and neighbourhood groups
- Local highways authorities
- Bus operators and public transport providers
- Emergency services
- Schools, care homes and vulnerable customer groups
- Elected members and local councillors
- Client representatives and key project stakeholders
- Arrange and attend stakeholder meetings, public information events and community engagement sessions.
- Prepare and distribute advance notifications, newsletters, project updates and customer communications.
Customer Management
- Act as the first escalation point for customer concerns and complaints.
- Log, monitor and manage customer enquiries through to closure.
- Ensure all complaints are investigated promptly and corrective actions implemented where required.
- Identify vulnerable customers and ensure additional support measures are put in place.
Traffic & Public Interface Management
- Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions.
- Coordinate with bus operators regarding route changes, diversions and bus stop impacts.
- Ensure businesses, residents and stakeholders receive sufficient notice of any disruption.
- Attend coordination meetings relating to highways and traffic management.
Community Relations
- Maintain positive public perception of the project and the Opus brand.
- Monitor community concerns and identify emerging issues before escalation.
- Attend local forums and neighbourhood meetings as required.
- Identify opportunities for community engagement initiatives and positive project legacy activities.
Requirements:
Essential:
- Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role.
- Experience working on utilities, civil engineering, highways or infrastructure projects.
- Strong communication and interpersonal skills.
- Ability to deal professionally with difficult or sensitive situations.
- Excellent organisational and reporting skills.
- Strong IT capability including Microsoft Office.
- Full UK Driving Licence.
Desirable:
- Experience within power, utilities or major infrastructure projects.
- Knowledge of roadworks and traffic management processes.
- Knowledge of local authority engagement procedures.
- Understanding of CDM and construction environments.
Interested? Apply with your most recent CV or Call Alanna.
Community Liaison Officer. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Avenue, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, while our inclusive work culture fosters collaboration and innovation. Join us as a Community Liaison Officer and be part of a team that values strong relationships with local communities and stakeholders, ensuring meaningful contributions to major infrastructure projects.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Liaison Officer. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend local community events or industry meet-ups in Edinburgh. This is your chance to connect with potential employers and stakeholders face-to-face, making a lasting impression that a CV just can't match.
✨Tip Number 2
Be proactive! Don’t wait for job openings to pop up. Reach out directly to companies you admire, like Avenue, and express your interest in their projects. A friendly email or a quick chat can open doors you didn’t even know existed.
✨Tip Number 3
Show off your communication skills! When you get the chance to meet with potential employers or stakeholders, be ready to discuss how you can effectively manage relationships and handle customer concerns. Share examples from your past experiences to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Community Liaison Officer. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Community Liaison Officer role. Highlight your experience in stakeholder engagement and customer relations, especially in utilities or infrastructure projects. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to maintaining positive relationships with the community. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills:Since communication is key for this role, make sure to demonstrate your strong interpersonal skills in your application. Whether it's through examples of past experiences or specific achievements, we want to see how you handle difficult situations and maintain positive public perception.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Project Inside Out
Before the interview, make sure you thoroughly understand the specifics of the HV cable installation project. Familiarise yourself with the key responsibilities outlined in the job description and think about how your previous experience aligns with them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Stakeholder Scenarios
Given the nature of the Community Liaison Officer role, be ready to discuss how you would handle various stakeholder scenarios. Think of examples from your past where you've successfully managed relationships or resolved conflicts. This will showcase your proactive approach and problem-solving skills.
✨Showcase Your Communication Skills
As a CLO, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on how you would implement a Stakeholder Engagement Plan, as this could impress the interviewers and highlight your organisational skills.
✨Demonstrate Community Engagement Ideas
Think about innovative ways to engage with the community and maintain a positive public perception of the project. Be prepared to share your ideas during the interview, as this will show your enthusiasm for the role and your commitment to building strong relationships with local residents and stakeholders.
