At a Glance
- Tasks: Engage with residents, coordinate access, and resolve concerns during a retrofit programme.
- Company: Join a dynamic team in Sunderland focused on community engagement.
- Benefits: Temp-to-perm role with competitive salary and long-term career prospects.
- Other info: Full UK driving licence needed; travel between sites is part of the role.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Sunderland (site-based with travel)
Contract: Temp-to-Perm
Hours: Monday-Friday 8:00am-4:30pm
Salary: 30,000-32,000
Start: ASAP (subject to notice)
The Role
We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You’ll be the key point of contact for residents throughout the works – keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence.
Key Responsibilities
- Lead resident and community engagement activities and build strong local relationships
- Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
- Act as the main point of contact for resident queries, concerns and feedback
- Coordinate access arrangements and appointments to support delivery teams
- Resolve access/resident-related issues quickly, escalating where appropriate
- Maintain accurate records of communications, access agreements, actions and outcomes
Essential Requirements
- Experience in a resident-facing/face-to-face customer service role
- Able to handle sensitive situations with empathy, professionalism and resilience
- Strong communication and negotiation skills
- Good IT skills (Microsoft Office)
- Full UK driving licence
Desirable Experience
- Previous experience as a Resident/Tenant/Customer Liaison Officer
- Experience within social housing and/or planned works/retrofit programmes
Community Engagement Officer. Job in Sunderland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Community Engagement Officer in Sunderland, you will join a dynamic team dedicated to enhancing local communities through effective communication and support. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. With a strong commitment to customer service and community engagement, we provide a rewarding environment where your contributions make a real difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement Officer. Job in Sunderland LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the community engagement field. Attend local events or workshops where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement. Think about how you would handle specific scenarios, like resolving a resident's concern. We want you to shine and show off your communication skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Community Engagement Officer role. We’ve got loads of resources to help you prepare and stand out from the crowd. Let’s get you that job!
We think you need these skills to ace Community Engagement Officer. Job in Sunderland LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Engagement Officer role. Highlight your experience in resident-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about engaging with residents, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve effectively communicated with customers or resolved issues. Let us know how you keep things clear and friendly!
Be Professional Yet Approachable:When writing your application, strike a balance between professionalism and approachability. We’re looking for someone who can handle sensitive situations with empathy, so let your personality shine through while maintaining a professional tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Community
Before the interview, research the local community in Sunderland. Understand the demographics, key issues, and any recent developments. This will help you demonstrate your commitment to building strong local relationships and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents or customers in previous roles. Think about times when you resolved concerns or provided updates. Being able to articulate these experiences will highlight your strong communication and negotiation skills.
✨Demonstrate Empathy and Resilience
Be ready to discuss situations where you handled sensitive issues with empathy and professionalism. Interviewers will want to see that you can maintain composure and resolve conflicts effectively, so share specific examples that showcase your resilience in challenging circumstances.
✨Familiarise Yourself with IT Tools
Since good IT skills are essential for this role, brush up on Microsoft Office applications, especially Excel and Word. You might be asked about how you’ve used these tools in past roles, so be prepared to discuss your experience with maintaining records and managing communications.
