At a Glance
- Tasks: Lead the front of house team and enhance customer experience in a dynamic environment.
- Company: Franchised motor dealership with a focus on growth and development.
- Benefits: Competitive salary, OTE earnings, and opportunities for training and career advancement.
- Other info: Fast-paced role with potential for personal and professional growth.
- Why this job: Step up your career from Senior Service Advisor to management while making a real impact.
- Qualifications: Experience in a service department of a franchised motor dealership is essential.
The predicted salary is between 35000 - 42500 £ per year.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: 35k Basic 42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
You will also assist the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management! This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.
There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager. Interested? Apply in confidence today!
Front of House Operations Manager. Job in Colne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Front of House Operations Manager at our franchised motor dealership in the Pendle area, you will thrive in a dynamic and customer-focused environment that prioritises employee growth and development. With a competitive salary and opportunities for further training, you will be supported in your career progression from Senior Service Advisor to management, all while enjoying a collaborative work culture that values innovation and teamwork.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Operations Manager. Job in Colne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor dealership industry. Let them know you're on the hunt for a Front of House Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Front of House Managers and practice your responses. Highlight your experience in service departments and how you've handled customer complaints effectively. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've led teams or improved processes in previous roles. This will demonstrate that you're ready to take on the responsibilities of a Front of House Manager.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let's get you that Front of House Manager position!
We think you need these skills to ace Front of House Operations Manager. Job in Colne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a service department, especially within a franchised motor dealership. We want to see how your skills align with the role of Front of House Manager, so don’t hold back on showcasing your leadership and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can help maximise profitability while keeping customers happy. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet and exceed targets. Whether it’s improving customer satisfaction scores or streamlining processes, we want to know how you’ve made a difference in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor dealership industry, especially the service department. Familiarise yourself with common customer queries and complaints, as well as the processes involved in maximising profitability. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
As a Front of House Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Highlight how you can push the department forward with new ideas.
✨Customer Focus is Key
Since the role revolves around customer satisfaction, be ready to discuss how you've handled customer issues in the past. Think of specific instances where you exceeded customer expectations and how you resolved complaints effectively. This will illustrate your commitment to a customer-focused environment.
✨Prepare for Pressure
The job can be high-pressure, so it's important to convey your ability to thrive in such environments. Share examples of how you've managed stress and prioritised tasks in previous roles. This will reassure them that you can handle the demands of the position.
