At a Glance
- Tasks: Lead the front of house team and enhance customer experience in a busy motor dealership.
- Company: Dynamic franchised motor dealership in the Pendle area.
- Benefits: Competitive salary, OTE earnings, training, and career progression opportunities.
- Other info: Fast-paced role with potential for personal and professional growth.
- Why this job: Step up your career from Senior Service Advisor to management in a supportive environment.
- Qualifications: Experience in a service department of a franchised motor dealership is essential.
The predicted salary is between 35000 - 42300 £ per year.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: 35k Basic 42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
You will also assist the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management! This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.
There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager. Interested? Apply in confidence today!
Front of House Manager. Job in Colne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Front of House Manager at our franchised motor dealership in the Pendle area, you will thrive in a dynamic and customer-focused environment that prioritises employee growth and development. With a competitive salary package and opportunities for further training, you will be supported in your career progression from Senior Service Advisor to management. Join a team that values innovation and leadership, ensuring a rewarding and fulfilling work experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager. Job in Colne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor dealership industry. Let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Front of House Manager positions and practice your responses. Highlight your experience in service departments and how you've handled customer complaints effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've motivated teams or improved processes in previous roles. This will demonstrate that you have what it takes to push the department forward.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates like you who are ready to take the next step in their career!
We think you need these skills to ace Front of House Manager. Job in Colne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a service department, especially if you've worked in a franchised motor dealership. We want to see how your skills align with the Front of House Manager role, so don’t hold back on showcasing your leadership and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help maximise profitability while keeping customers happy. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills:In your application, mention specific examples where you've effectively dealt with customer issues or complaints. We’re looking for someone who can handle pressure and find solutions, so share those success stories that demonstrate your ability to thrive in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor dealership industry, especially the service department. Understand the key responsibilities of a Front of House Manager and be ready to discuss how your experience aligns with these.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully managed a team or resolved customer complaints. This will demonstrate your capability to lead the Service Advisors effectively.
✨Customer Focus is Key
Since this role revolves around customer satisfaction, be ready to talk about how you've exceeded customer expectations in the past. Share specific instances where you turned a negative experience into a positive one.
✨Be Ready for Pressure
The job can be high-pressure, so think of scenarios where you've thrived under stress. Discuss how you prioritise tasks and manage time effectively to meet targets, showing that you're prepared for the demands of the role.
