At a Glance
- Tasks: Lead collections and litigation processes, driving recovery strategies and managing key relationships.
- Company: Join a specialist debt collection business in a growth phase.
- Benefits: Competitive salary and the chance to shape debt recovery strategies.
- Other info: Dynamic role with opportunities for professional growth and leadership.
- Why this job: Make a real impact on customer outcomes and operational excellence.
- Qualifications: Experience in collections management and strong regulatory knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Melton Mowbray
Contract: Fixed Term Contract (6-12 Months)
Salary: Competitive
The Opportunity
Red Recruitment is recruiting on behalf of our client, a specialist debt collection business, for an experienced Collections Manager to join the organisation on a 6-12 month fixed-term contract. The successful candidate will oversee the end-to-end collections and litigation lifecycle, manage key third-party relationships, and drive improved recovery outcomes while maintaining strong regulatory compliance. This role would suit an experienced collections professional with a strong regulatory background, who is comfortable operating both strategically and operationally in a fast-paced environment.
Key Responsibilities
- Develop, create, and execute a strategic business plan for historic and aged debt, with a focus on maximising recoveries and reducing future risk.
- Lead the end-to-end collections lifecycle, including pre-arrears prevention, collections activity, litigation management, and recovery strategies.
- Work closely with litigators and legal partners to oversee cases through the litigation process and ensure commercially effective outcomes.
- Manage and oversee relationships with third-party suppliers, collection agencies, legal partners, and external stakeholders.
- Design and implement effective pre-arrears strategies aimed at improving customer outcomes.
- Take ownership of both internal and external late-stage debt management activities across problematic and aged debt portfolios.
- Develop, manage, and monitor credit loss models and performance frameworks to support decision-making and forecasting.
- Analyse portfolio performance, identify risks, and implement corrective actions to improve collection effectiveness.
- Ensure all collections and recovery activities operate within regulatory frameworks and customer treatment standards.
- Provide leadership and direction across collections activity, driving operational excellence and continuous improvement initiatives.
Skills & Experience Required
- Proven experience in a senior collections, recoveries, or debt management role within regulated financial services or debt collection environments.
- Strong understanding of FCA regulations and experience operating within highly regulated frameworks.
- Demonstrated experience developing and executing collections strategies for aged, problematic, or distressed debt portfolios.
- Experience managing end-to-end litigation processes and working directly with legal partners and litigators.
- Strong knowledge of collections operations, arrears management, recoveries, and credit risk principles.
- Experience developing credit loss models, forecasting methodologies, and performance reporting.
- Proven capability managing third-party suppliers and outsourced collections partners.
- Strong analytical and commercial mindset with the ability to make data-driven decisions.
- Ability to influence stakeholders across multiple functions and operate effectively in a change-focused environment.
- Strong leadership capability with the confidence to build and implement new strategies quickly.
Desirable Experience
- Experience working with problematic, vulnerable, or high-risk customer debt portfolios.
Why Apply?
This role offers the opportunity to make a measurable impact within a business undergoing growth, with responsibility for shaping debt recovery strategy, improving customer outcomes, and strengthening operational controls across collections and litigation activities.
Collections and Litigation Operations Manager. Job in Melton Mowbray LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing specialist debt collection business in Melton Mowbray, where you will have the opportunity to lead strategic initiatives that directly impact recovery outcomes and customer satisfaction. Our supportive work culture fosters professional development and encourages innovative thinking, ensuring that you can thrive in your role as Collections and Litigation Operations Manager. With competitive remuneration and a focus on regulatory compliance, this is an excellent opportunity for experienced collections professionals looking to make a meaningful difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections and Litigation Operations Manager. Job in Melton Mowbray LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt collection and financial services sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and collections strategies. Be ready to discuss how you've tackled similar challenges in past roles, showcasing your leadership skills and analytical mindset.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that suit your experience in collections and litigation management, and tailor your approach accordingly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Collections and Litigation Operations Manager. Job in Melton Mowbray LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Manager role. Highlight your experience in debt management and collections strategies, especially any work with aged or problematic debt. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in collections and litigation management, and don’t forget to mention your understanding of FCA regulations.
Showcase Your Analytical Skills:Since this role involves analysing portfolio performance and making data-driven decisions, be sure to highlight your analytical skills in your application. We love candidates who can demonstrate their ability to identify risks and implement effective strategies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Regulations
Make sure you brush up on FCA regulations and any other relevant compliance standards. Being able to discuss how you've navigated these frameworks in your previous roles will show that you're not just experienced, but also well-prepared for the regulatory landscape.
✨Showcase Your Strategic Mindset
Prepare examples of how you've developed and executed collections strategies in the past. Be ready to discuss specific outcomes and improvements you've driven, especially in managing aged or problematic debt portfolios. This will demonstrate your ability to think strategically while also being hands-on.
✨Highlight Your Leadership Skills
Since this role involves leading collections activities, be prepared to talk about your leadership style. Share instances where you've successfully led teams or projects, particularly in fast-paced environments. This will help convey your capability to drive operational excellence.
✨Understand the End-to-End Process
Familiarise yourself with the entire collections lifecycle, from pre-arrears prevention to litigation management. Be ready to discuss how you've managed these processes in the past and what strategies you've implemented to improve recovery outcomes. This shows that you have a comprehensive understanding of the role.
