At a Glance
- Tasks: Support customers with insurance queries and upsell products while building strong relationships.
- Company: Established insurance business in Colchester with a friendly, growing team.
- Benefits: Competitive salary, bonus, full training, and support for professional qualifications.
- Other info: Enjoy 25 days holiday, free parking, and a positive work environment.
- Why this job: Join a supportive team and develop your skills in a rewarding customer service role.
- Qualifications: Previous insurance experience and strong communication skills are preferred.
The predicted salary is between 25000 - 27000 £ per year.
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you'll be doing as a Customer Service Adviser:
- You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
- Handling inbound and outbound calls, providing a professional and personable service.
- Producing Insurance quotations and converting opportunities into new and additional business.
- Supporting renewals and retention, building strong customer relationships.
- Processing mid-term adjustments and customer instructions accurately.
- Identifying cross-sell opportunities and making introductions where appropriate.
- Recording and managing leads and activity using a CRM system.
- Building product knowledge over time with structured training and coaching.
- As you develop, supporting smaller business customers (training provided).
What we're looking for to be a Customer Service Adviser:
- Previous Insurance customer service experience (motor/home Insurance ideal).
- Comfortable with sales conversations, including upsell and cross-selling.
- Confident communicator (verbal and written) with a strong telephone manner.
- Good IT skills and the ability to learn new systems quickly.
- Organised, reliable and able to manage your own workload.
- A positive, 'can-do' approach and enjoyment of working in a small team.
Benefits:
- £25,000 - £27,000 + bonus (depending on experience).
- Full training & development (technical knowledge, sales skills).
- Support towards CII qualifications.
- Supportive, friendly working environment.
- 25 days holiday + bank holidays.
- Free parking (Great Tey area).
- Company pension scheme.
Customer Service Representative. Job in Colchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a supportive and customer-focused insurance business in Colchester, where you'll thrive in a friendly team environment that values your growth. With comprehensive training from day one, opportunities for professional qualifications, and a competitive salary package, this role as a Customer Service Adviser offers not just a job, but a pathway to a rewarding career in the insurance industry. Enjoy generous holiday allowances, free parking, and a culture that prioritises employee well-being and development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Colchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer-focused approach.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident when handling customer enquiries and upselling.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or successfully upsold products. This will make your conversations more engaging and memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative. Job in Colchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Adviser. Highlight any previous experience in insurance or customer service, and don’t forget to mention your sales skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about this opportunity. Mention specific aspects of the job description that resonate with you, and let us know how you can contribute to our friendly team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of insurance products, especially personal lines like motor and home insurance. Familiarise yourself with common customer queries and how to handle them, as this will show your potential employer that you're serious about the role.
✨Practice Your Sales Pitch
Since the job involves upselling and cross-selling, practice how you would approach these conversations. Think of scenarios where you can identify customer needs and suggest additional products. This will help you feel more confident during the interview when discussing your sales experience.
✨Show Off Your Communication Skills
As a Customer Service Adviser, you'll need to communicate clearly and effectively. During the interview, focus on demonstrating your verbal and written communication skills. Use examples from your past experiences to illustrate how you've successfully handled customer interactions.
✨Be Organised and Positive
Employers love candidates who are organised and have a positive attitude. Prepare a list of questions to ask during the interview and be ready to discuss how you manage your workload. A 'can-do' approach will resonate well with the interviewers and show that you're a great fit for their team.
