At a Glance
- Tasks: Lead a dynamic catering team and ensure top-notch service during events.
- Company: Join Colchester United's vibrant catering department.
- Benefits: Competitive salary, flexible shifts, and a fun work environment.
- Other info: Opportunity to work in a lively atmosphere with great career growth.
- Why this job: Create memorable experiences while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Key Responsibilities
- Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
- Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
- Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
- Ensure all catering areas are well-stocked before matches and events to maximise sales.
- Minimise stock wastage through effective ordering and allocation.
- Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
- Coordinate setup for the next event/match, keeping costs low.
- Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
- Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
- Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
- Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
- As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification
- Proven experience in successfully leading, managing, and motivating teams.
- Flexibility is key; be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
- Punctuality and impeccable personal presentation are essential.
- Passionate about delivering outstanding customer service and creating memorable experiences.
- Mindful of cost control measures and resource optimisation.
- Strong awareness of Health and Safety practices.
- Excellent communication skills to foster positive relationships with colleagues and customers.
- Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.
Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!
Hours of Work: 40 hours per week
Catering Operations Manager. Job in Colchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Colchester United Catering, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Catering Operations Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises outstanding customer service and teamwork. Join us in creating memorable experiences for our guests during exciting match days and events, all while enjoying the unique atmosphere of our stadium.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Catering Operations Manager. Job in Colchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the catering industry, especially those who work at Colchester United or similar venues. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your leadership and customer service abilities during interviews or networking events. Bring examples of how you've motivated teams or improved service in past roles.
✨Tip Number 3
Be flexible and ready to adapt! The catering world is fast-paced, especially on match days. Highlight your ability to handle varying shift patterns and your readiness to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to the vibrant atmosphere at Colchester United.
We think you need these skills to ace Catering Operations Manager. Job in Colchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Catering Operations Manager role. Highlight your leadership experience and any relevant achievements in catering or hospitality to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you can inspire a team. Be sure to mention why you want to work with us at Colchester United Catering Department.
Showcase Your Flexibility:Since the role requires adaptability, mention any previous experiences where you've successfully managed varying shift patterns or worked under pressure. We love candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Catering Stuff
Make sure you brush up on your knowledge of catering operations, especially in a sports environment. Familiarise yourself with the key responsibilities mentioned in the job description, like stock management and customer service. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share specific examples of how you've successfully led and motivated teams in the past. Think about challenges you've faced and how you overcame them, as well as how you inspired your colleagues to achieve their best.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like managing staffing levels during a busy match day or addressing performance issues with staff. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Emphasise Customer Service Passion
This role is all about creating memorable experiences for guests, so make sure to convey your passion for outstanding customer service. Share stories that highlight your commitment to going above and beyond for customers, and how you gather feedback to drive improvements.
