At a Glance
- Tasks: Deliver exceptional customer service and support branch operations.
- Company: Respected insurance and financial services organisation with a personal touch.
- Benefits: Competitive salary, annual bonus, hybrid working, and professional training.
- Other info: Join a supportive team focused on long-term career development.
- Why this job: Kickstart your career in a stable industry with real progression opportunities.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Your new company is a well‑established and highly respected organisation within the insurance and financial services sector, known for delivering a personal, relationship‑led service to customers across both personal and commercial lines. They pride themselves on being more than just a provider – acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised and employees are encouraged to build long‑term careers.
Your new role as a Customer Support Adviser involves delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This varied role combines customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
- Providing high‑quality service to customers face‑to‑face, over the phone, and via e‑mail
- Managing customer queries, policy renewals, and mid‑term adjustments
- Processing policy changes and maintaining accurate customer records
- Identifying opportunities to cross‑sell and recommend appropriate insurance products
- Supporting customers through claims, offering guidance and reassurance
- Handling administrative tasks to ensure efficient branch operations
- Working in line with regulatory standards and compliance requirements
- Developing your knowledge through structured training, including working towards industry‑recognised insurance licences
What you'll need to succeed:
To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.
Key requirements:
- Previous customer service experience (essential)
- Strong communication skills, with the ability to build rapport and trust
- High attention to detail, particularly when handling administrative tasks
- Confident in using systems and managing customer data
- Good organisational and time management skills
- A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
- Experience within insurance, financial services, or a regulated environment
- Background in high‑end, premium, or consultative customer service environments
What you'll get in return:
In return, you'll be offered a competitive package and the opportunity to build a long‑term career in a respected and growing industry.
Benefits include:
- Salary of 26,000 - 30,000, depending on experience
- Annual bonus of up to 10%
- Full training and support, including professional qualifications
- Hybrid working
- Monday to Friday working hours (no weekends)
- Generous holiday allowance plus bank holidays
- Pension scheme and additional benefits package
- Clear progression opportunities within the business
This is more than just a job – it's a chance to develop a career in a stable, professional, and rewarding environment.
Customer Support Specialist. Job in Cobham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and highly respected organisation in the insurance and financial services sector, where you will be part of a supportive and collaborative team in Cobham. With a strong focus on professional development, competitive salary, and a generous benefits package, this role as a Customer Support Specialist offers you the chance to build a long-term career while delivering exceptional service to clients. Enjoy a hybrid working model, structured training towards industry-recognised qualifications, and clear progression opportunities in a stable and rewarding environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in Cobham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture, and think about how you can align your experience with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently express your thoughts and build rapport. Role-play with a friend or family member if you need to.
✨Tip Number 3
Show off your proactive mindset! Think of examples where you've identified customer needs or improved processes in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Specialist. Job in Cobham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your previous customer service experience and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to build rapport. Share examples of how you've effectively communicated with customers in the past.
Be Detail-Oriented:Attention to detail is crucial, especially when handling administrative tasks. Make sure your application is free from errors and clearly organised to reflect your meticulous nature.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare specific examples from your past experiences where you've gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Common Questions
Anticipate common interview questions related to customer support, such as how you handle difficult customers or manage multiple priorities. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, and career progression within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
