At a Glance
- Tasks: Deliver exceptional customer service and support branch operations in a dynamic environment.
- Company: Respected insurance and financial services organisation with a strong reputation.
- Benefits: Competitive salary, annual bonus, hybrid working, and generous holiday allowance.
- Other info: Join a supportive team focused on professional development and long-term careers.
- Why this job: Kickstart your career in a stable industry with clear progression opportunities.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26000 - 30000 £ per year.
Your new company is a well‑established and highly respected organisation within the insurance and financial services sector, known for delivering a personal, relationship‑led service to customers across both personal and commercial lines. They pride themselves on being more than just a provider – acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised and employees are encouraged to build long‑term careers.
Your new role as a Customer Support Adviser involves delivering an exceptional customer experience while supporting the smooth and efficient running of the branch. This varied role combines customer service, administration, and consultative sales, offering real progression into the insurance industry.
Key responsibilities include:
- Providing high‑quality service to customers face‑to‑face, over the phone, and via e‑mail
- Managing customer queries, policy renewals, and mid‑term adjustments
- Processing policy changes and maintaining accurate customer records
- Identifying opportunities to cross‑sell and recommend appropriate insurance products
- Supporting customers through claims, offering guidance and reassurance
- Handling administrative tasks to ensure efficient branch operations
- Working in line with regulatory standards and compliance requirements
- Developing your knowledge through structured training, including working towards industry‑recognised insurance licences
To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.
Key requirements:
- Previous customer service experience (essential)
- Strong communication skills, with the ability to build rapport and trust
- High attention to detail, particularly when handling administrative tasks
- Confident in using systems and managing customer data
- Good organisational and time management skills
- A proactive mindset, with the ability to identify customer needs and opportunities
Desirable (but not essential):
- Experience within insurance, financial services, or a regulated environment
- Background in high‑end, premium, or consultative customer service environments
In return, you'll be offered a competitive package and the opportunity to build a long‑term career in a respected and growing industry. Benefits include:
- Salary of 26,000 - 30,000, depending on experience
- Annual bonus of up to 10%
- Full training and support, including professional qualifications
- Hybrid working
- Monday to Friday working hours (no weekends)
- Generous holiday allowance plus bank holidays
- Pension scheme and additional benefits package
- Clear progression opportunities within the business
This is more than just a job – it's a chance to develop a career in a stable, professional, and rewarding environment.
Customer Support Adviser. Job in Cobham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and respected organisation in the insurance and financial services sector, where you will be part of a supportive and collaborative team in Cobham. With a strong focus on professional development and career progression, this role as a Customer Support Adviser offers competitive benefits, including a salary of £26,000 - £30,000, annual bonuses, and hybrid working options, making it an excellent opportunity for those seeking meaningful employment in a stable and rewarding environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Adviser. Job in Cobham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Show off your proactive mindset! During interviews, share examples of how you've identified customer needs in the past. This will demonstrate that you're ready to excel in the Customer Support Adviser role.
We think you need these skills to ace Customer Support Adviser. Job in Cobham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Adviser role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of how you've built rapport with customers in the past.
Highlight Attention to Detail:Attention to detail is key in this role, especially when handling administrative tasks. Make sure to mention any experiences where your attention to detail made a difference, whether it was in managing records or processing information accurately.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Support Adviser, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you build rapport with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like managing a difficult customer or processing a policy change. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
