At a Glance
- Tasks: Provide frontline customer service and admin support to the Housing Management team.
- Company: Local authority committed to community support and improvement.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Office-based role with occasional site visits; driving licence needed.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and customer service; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A local authority is looking for an experienced Housing Management Support Officer to provide frontline customer service and administrative support to the Housing Management team. The successful candidate will act as the first point of contact for tenants and their representatives, dealing with a wide range of housing management enquiries and tenancy-related matters.
Key Responsibilities
- Provide administrative support to the Housing Management team
- Deal with daily enquiries from tenants and customers regarding housing management issues
- Support Housing Officers with tenancy matters including anti-social behaviour, breaches of tenancy, and rent arrears
- Manage Right to Buy and Mutual Exchange cases, including carrying out property inspections where required
- Maintain accurate records and ensure excellent customer service standards are delivered
- Work collaboratively with colleagues and contribute to service improvements
Requirements
- Previous experience in administration and customer service
- Strong communication and organisational skills
- Ability to manage sensitive situations professionally and confidently
- Experience working in housing, tenancy services, or a local authority setting is desirable
- Full UK driving licence and access to a vehicle insured for business use is essential
This role is primarily office-based at Whitwick Business Centre, with occasional site visits required.
Housing Management Support Officer. Job in Coalville LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Housing Management Support Officer with our local authority in Coalville, you will be part of a dedicated team that values frontline customer service and administrative excellence. We offer a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Enjoy the unique advantage of working in a collaborative environment at the Whitwick Business Centre, where your contributions directly enhance the lives of tenants and their families.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Support Officer. Job in Coalville LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common housing management scenarios. Think about how you’d handle tenant enquiries or manage sensitive situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Management Support Officer role. We’ve got all the resources you need to make your application stand out!
We think you need these skills to ace Housing Management Support Officer. Job in Coalville LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration and customer service, especially in housing or local authority settings. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing management and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves dealing with tenants and their representatives, highlight any experience you have in managing sensitive situations. We’re looking for someone who can communicate clearly and confidently, so give us examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific responsibilities of the role. Familiarise yourself with common tenancy issues, like anti-social behaviour and rent arrears, so you can speak confidently about how you'd handle these situations.
✨Showcase Your Customer Service Skills
Since this role involves frontline customer service, be ready to share examples of how you've successfully dealt with challenging customer enquiries in the past. Highlight your communication skills and how you maintain professionalism in sensitive situations.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues, so think of instances where you've worked well in a team. Be prepared to discuss how you contribute to service improvements and support your teammates, especially in a busy environment.
✨Prepare for Practical Scenarios
Expect some scenario-based questions during the interview. Think about how you would manage a Right to Buy case or handle a tenant complaint. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
