At a Glance
- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Join Randstad Technologies, a top recruitment firm in IT & Engineering.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with stakeholders and enhance your skills in a fast-paced tech landscape.
- Why this job: Make a real impact by architecting innovative contact centre solutions in a dynamic environment.
- Qualifications: Experience with AWS Connect, ServiceNow integration, and DevOps practices required.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills
- AWS IaaS CI/CD Architecture
- Performance Monitoring – Cloud Native (AWS CloudWatch, Azure Cloud Monitor)
- Testing SOA and Microservices Based Architecture
- Software Engineering and Design Architecture
Cloud Contact Center Architect. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Randstad Technologies Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while ensuring employees have access to a vibrant team environment. We are committed to employee growth, providing opportunities for professional development in cutting-edge technologies, making us an ideal choice for those seeking meaningful and rewarding careers in the IT sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Contact Center Architect. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS Connect and integrations. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to AWS and contact centre solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Cloud Contact Center Architect. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AWS Connect and any relevant integrations like ServiceNow or Salesforce. We want to see how your skills match the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your past experiences align with the responsibilities listed. Keep it engaging and personal – we love a bit of personality!
Showcase Your Projects:If you've worked on any projects involving 'Contact Center as Code' or microservices, make sure to mention them. We’re keen to see real-world examples of your work that demonstrate your technical prowess and problem-solving skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS Connect and its integrations with platforms like ServiceNow and Salesforce. Brush up on your knowledge of Lambda, API Gateway, and how to implement 'Contact Center as Code' using Terraform or CloudFormation. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Architectural Skills
Prepare to discuss your experience in architecting and designing contact centre solutions. Bring examples of past projects where you led the architecture for Amazon Connect, including IVR design and intelligent call routing. This will demonstrate your hands-on experience and ability to lead complex projects.
✨Emphasise Collaboration
This role requires working closely with stakeholders, so be ready to talk about how you’ve translated business requirements into technical roadmaps in previous roles. Share specific instances where your collaboration made a significant impact on project outcomes.
✨Be Ready for Technical Questions
Expect in-depth technical questions related to CI/CD architecture, microservices, and performance monitoring. Prepare to explain your approach to implementing these concepts in real-world scenarios. Practising common interview questions can help you articulate your thoughts clearly during the interview.
