At a Glance
- Tasks: Lead a team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training, enhanced pension, life insurance, free parking, and generous holiday allowance.
- Other info: Join a dynamic team and influence the future of client services.
- Why this job: Make a real impact in a growing business while shaping client services.
- Qualifications: Experience in B2B client services and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer-success-focused service function.
Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Team Leader. Job in Devon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and purpose-driven consultancy in Exeter as a Client Services Team Leader, where you will not only lead a dedicated team but also have the opportunity to shape the future of client services. With a strong focus on employee growth, we offer extensive training and development opportunities, an enhanced pension scheme, and generous holiday allowances, all within a supportive work culture that values innovation and customer success. Experience the satisfaction of making a real impact while enjoying the benefits of free onsite parking and a collaborative environment in a thriving business.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader. Job in Devon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to client services and leadership. Think about specific examples from your past that demonstrate your skills in improving processes and building relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Client Services Team Leader. Job in Devon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Team Leader. Highlight your experience in B2B client services and any leadership roles you've had. We want to see how you can lead from the front!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved processes or enhanced customer experiences in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about client services and how you can contribute to our purpose-driven consultancy. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Team Leader. Familiarise yourself with the company's approach to client relationships and how they handle customer success. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and improving processes. Think of specific examples where you've successfully managed a team or resolved escalations. Highlighting your ability to mentor others will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves handling billing queries and service-related enquiries, come ready with examples of how you've tackled similar challenges in the past. This will showcase your critical thinking and customer-focused mindset, which are essential for this position.
✨Engage with the Company’s Values
Research the consultancy's mission and values before your interview. Be ready to discuss how your personal values align with theirs, especially regarding customer success and service delivery. This connection can set you apart as a candidate who truly fits into their culture.
