At a Glance
- Tasks: Lead a team to enhance client relationships and improve service processes.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training opportunities, enhanced pension, life insurance, free parking, and generous holiday.
- Other info: Join a dynamic team and influence the future of client services.
- Why this job: Make a real impact in a growing business while shaping client services.
- Qualifications: Experience in B2B client services and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer-success-focused service function.
Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Leader. Job in Devon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and purpose-driven consultancy in Exeter as a Client Services Leader, where you will not only lead a dedicated team but also have the opportunity to shape the future of client services. With a strong focus on employee growth, we offer extensive training and development opportunities, an enhanced pension scheme, and generous holiday allowances, all within a supportive work culture that values collaboration and innovation. Experience the satisfaction of making a real impact while enjoying the benefits of free onsite parking and a positive work-life balance in a thriving environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Leader. Job in Devon LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in client services. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Client Services Leader role!
We think you need these skills to ace Client Services Leader. Job in Devon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Leader role. Highlight your previous B2B client services experience and any leadership roles you've had, as we want to see how you can lead from the front!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you’ve improved processes in the past. Show us your personality and how you can contribute to our purpose-driven consultancy.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving customer satisfaction scores or successfully leading a team, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of Client Services Leader.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you improved processes or resolved client issues, as this will show your capability to lead from the front.
✨Emphasise Customer Success
Be ready to discuss your approach to customer success and retention. Share any experiences with Voice of the Customer initiatives and how you’ve used feedback to enhance service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's client services strategy and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
