At a Glance
- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a dynamic team at LilyLifestyle in Bar Hill.
- Benefits: Enjoy 25 days annual leave, private healthcare, and early finishes on Fridays.
- Other info: Great opportunities for career progression and company events.
- Why this job: Make a real impact by enhancing customer satisfaction in a fast-paced environment.
- Qualifications: Experience in customer service or sales support with strong organisational skills.
The predicted salary is between 27000 - 28000 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast‑paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities- Build and maintain strong relationships with customers via email and internal systems
- Manage end‑to‑end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
- Previous experience in a customer service or sales support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships
- Proactive, self-motivated, and solution-focused
- Strong IT skills, particularly Microsoft Excel
- Ability to work independently and as part of a team in a fast‑paced environment
- Experience with ERP/CRM systems (e.g. SAP) desirable
- Understanding of technical drawings and manufacturing processes desirable
- 25 days annual leave plus bank holidays (increasing with service)
- Early finish on Fridays
- Private healthcare and dental cover
- Life assurance and income protection
- Employee assistance programme
- Bonus and salary progression schemes
- Employee discount platform
- Enhanced family leave
- Company events
Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic work environment in Bar Hill where our Client Relationship Managers can thrive. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare, generous annual leave, and opportunities for salary progression, all while fostering a supportive culture that values teamwork and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Relationship Manager role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since you'll be managing customer relationships. Think about how you can demonstrate your organisational skills and proactive approach during the chat.
✨Tip Number 3
Show off your tech skills! If you've got experience with ERP/CRM systems, make sure to highlight that. Being comfortable with tools like SAP can set you apart from other candidates, so don’t shy away from discussing it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills, especially if you've worked with ERP/CRM systems before.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Client Relationship Manager role. Share specific examples of how you've built strong customer relationships and managed order processes in the past.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. Whether it's managing schedules or keeping track of customer data, let us know how you keep everything in check!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've built strong relationships or resolved issues effectively. This will show that you understand the importance of customer satisfaction in the role.
✨Get Familiar with Order Processes
Since the job involves managing the full order process, it’s a good idea to familiarise yourself with how order processing works. Be ready to discuss any relevant experience you have with order management, including handling amendments and returns.
✨Show Off Your Organisational Skills
This role requires strong organisational skills, so be prepared to talk about how you keep track of multiple tasks. You might want to share examples of how you’ve managed schedules or maintained accurate records in previous roles.
✨Be Ready to Discuss Teamwork
The job mentions working with internal departments, so think about times when you’ve collaborated with others. Highlight your ability to communicate effectively and how you’ve contributed to team success in a fast-paced environment.
