At a Glance
- Tasks: Build and maintain strong relationships with clients while ensuring top-notch service delivery.
- Company: Join Ford & Stanley, a dynamic company focused on client success.
- Benefits: Competitive salary, car allowance, and flexible working options.
- Other info: Exciting career growth opportunities and a supportive team culture.
- Why this job: Be the voice of our clients and drive impactful change in a thriving environment.
- Qualifications: Experience in B2B consultancy and a degree-level education required.
The predicted salary is between 30000 - 40000 £ per year.
The Group Client Relationship Executive will play a pivotal role in helping Ford & Stanley Talent Services Group build and maintain effective relationships with its customers. The role involves liaising between key contacts within client companies and internal heads of service delivery, ensuring customer expectations are managed and Ford & Stanley’s sales promise is delivered.
Working within the Group Sales & Client Development Team, the Executive will raise awareness of Ford & Stanley’s suite of Group services, support the development and expansion of service lines within existing and new client relationships, and ensure customers have Ford & Stanley services on mind when they need them. The role includes establishing clear Service Level Agreements (SLAs) from the outset, revisiting existing SLAs for legacy clients, conducting company discoveries, acting as a conduit between clients and internal recruitment teams, and resolving any misunderstandings or service deltas.
Your first 12 months will involve:
- Understanding all four business areas and articulating their value.
- Building rapport with new colleagues and clients.
- Familiarising with company systems and processes such as Bluesheet/Goldsheet methodology.
- Executing the Group strategy and maintaining smooth service delivery.
- Managing expectations to ensure high NPS ratings.
Key Deliverables within the first 12 months:
- Expand Ford & Stanley’s client base, measured by increased spend and opportunities.
- Demonstrate a proactive problem‑solving approach.
- Be the best at articulating the Group’s offering and train others.
Essential Hard Skills:
- Experience expanding relationships and commercial opportunities across a portfolio of clients.
- B2B background in consultancy services or a solutions environment.
- Driving licence; commute to Derby HQ; car allowance provided.
- Experience representing organisation at trade shows or networking events with demonstrable ROI.
- Degree level education.
Essential Soft Skills:
- Engaging, passionate and confident, able to build rapport.
- Articulate and confident communicator.
- Proactive, energetic and hungry personality.
- Problem‑solver with decisive mindset, no task too big or small.
- High drive and self‑motivation for commercial and relationship results.
- Exceptional negotiator with high emotional intelligence.
Position is based at the Ford & Stanley Head Offices on Pride Park, Derby. Core business hours are 8:30 am – 5:30 pm Monday to Thursday, 8:30 am – 4:30 pm Friday. Ad‑hoc home working days are permitted but staff are expected to be in office during business hours.
Initial discussion with Group Sales & Commercial Director. First stage interview with Group Chairman and Group Sales & Commercial Director, plus office tour.
Client Relationship Executive. Job in Chaddesden LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Ford & Stanley Talent Services Group is an exceptional employer, offering a dynamic work environment in the heart of Derby. With a strong focus on employee growth and development, we provide opportunities for our Client Relationship Executives to expand their skills while building meaningful relationships with clients. Our supportive culture encourages collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive. Job in Chaddesden LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Have a clear and engaging way to introduce yourself and what you’re looking for. Make it memorable!
✨Tip Number 3
Follow up after meetings or networking events. A quick message thanking someone for their time can go a long way. It shows you're proactive and keeps you on their radar for future opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It’s a great way to show your interest in the role and ensures your application gets to the right people quickly.
We think you need these skills to ace Client Relationship Executive. Job in Chaddesden LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Executive. Highlight your experience in building client relationships and any B2B consultancy work you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client relations and your proactive problem-solving skills. Let us know why you're excited about joining Ford & Stanley and how you can contribute to our success.
Showcase Your Soft Skills:We’re looking for someone who’s engaging and confident. In your application, don’t just list your hard skills; tell us about your ability to build rapport and communicate effectively. Share examples that demonstrate your emotional intelligence and negotiation prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at Ford & Stanley!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand Ford & Stanley's services inside out. Familiarise yourself with their business areas and how they add value to clients. This will help you articulate their offerings confidently during the interview.
✨Build Rapport
Since the role is all about relationships, practice your rapport-building skills. Think of ways to connect with the interviewers on a personal level. A friendly smile and genuine interest can go a long way in making a positive impression.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved service delivery. Highlight your proactive approach and how it led to positive outcomes, as this aligns perfectly with what they're looking for.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
