At a Glance
- Tasks: Build strong client relationships and manage objectives for health and social care clients.
- Company: Join a dynamic team at a leading health and social care service provider.
- Benefits: Enjoy a competitive salary, 25 days leave, health insurance, and hybrid working.
- Other info: Regular feedback, team socials, and opportunities for personal training.
- Why this job: Make a real impact in healthcare while developing your career in account management.
- Qualifications: Experience in account management or customer service, ideally in B2B or healthcare.
The predicted salary is between 35000 - 45000 £ per year.
Location: King's Lynn (Hybrid)
Salary: £35,000 to £45,000 DOE
Hours: Mon to Fri, 9:00am to 5:30pm
Reports to: Managing Director
We are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively.
Role Overview- Manage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisations.
- Rapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being delivered.
- Work closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client's business and people.
- Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation.
- Manage all client objectives through to completion, keeping clients fully informed of progress.
- Maintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and Outlook.
- Coordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teams.
- Manage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needs.
- Proactively manage your own diary, follow ups, and reminders.
- Attend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings.
- Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction.
- Proven experience in account management or customer services, ideally within B2B or service based sectors.
- A strong relationship focused mindset. This is not a new business or sales role.
- Commercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpoints.
- Experience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcare.
- A good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutions.
- £35,000 to £45,000 basic salary DOE.
- 25 days annual leave plus UK bank holidays.
- Contributory pension scheme.
- Personal training plan.
- Health insurance.
- Hybrid working model.
- Regular one to one feedback and performance reviews.
- Laptop and home working IT equipment.
- Regular team socials.
Typically one anchor day per week in the King's Lynn office with the commercial team, with remaining days split between office and home working subject to business needs. Occasional UK travel and overnight stays may be required to meet client needs.
Interview Process- 30 minute Microsoft Teams interview.
- 60 minute face to face interview in King's Lynn with scenario testing.
- 60 minute online team alignment assessment and DBS checks.
Client Partnership Manager. Job in King's Lynn LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our company, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As a Client Partnership Manager in King's Lynn, you'll enjoy a competitive salary, a hybrid working model, and comprehensive benefits including health insurance and a contributory pension scheme, all while working with a dedicated team focused on delivering outstanding service to our clients in the Health and Social Care sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Partnership Manager. Job in King's Lynn LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those scenario-based questions! Think about how you would handle specific client situations or challenges. Practising your responses can really help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Partnership Manager. Job in King's Lynn LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Partnership Manager. Highlight your experience in account management and relationship building, especially within the healthcare sector. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your understanding of enterprise IT and your approach to client satisfaction.
Showcase Your Communication Skills:Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, take some time to research the company and its client base. Understand their needs and challenges, especially in the health and social care sectors. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their business.
✨Showcase Your Communication Skills
As a Client Partnership Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients and internal teams in the past. Be ready to discuss how you can ensure clear understanding and collaboration between all parties involved.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified challenges and implemented solutions. Highlight your experience in managing client objectives and how you’ve used technology or service improvements to enhance client satisfaction. This will show your commercial acumen and proactive mindset.
✨Prepare for Scenario Testing
Since the interview includes scenario testing, practice responding to potential client situations. Think about how you would manage client expectations, coordinate with virtual teams, and report on progress. This will help you feel more confident and ready to tackle any questions they throw your way.
