At a Glance
- Tasks: Guide customers to make confident, higher-value purchases through engaging conversations.
- Company: Join a passionate team at a premium outdoor product company.
- Benefits: Immediate impact, creative freedom, and a supportive small team environment.
- Other info: Not your typical sales role; focus on genuine customer connections and insights.
- Why this job: Shape the future of sales in a design-led space while helping customers enhance their gardens.
- Qualifications: Experience in premium retail and a knack for building trust with customers.
The predicted salary is between 30000 - 40000 £ per year.
We are not looking for a typical salesperson. We are looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion. At (url removed), we sell high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. We focus on premium higher-value orders, better customer experience, and a more considered, design-led approach. This role sits right at the heart of that.
Responsibilities:
- Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
- Helping customers choose the right product, not just the one they initially ask about.
- Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
- Thinking in terms of complete setups, not single products.
- Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
- Supporting product presentation, merchandising and photography.
Qualifications:
- Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
- A natural ability to build trust quickly and guide conversations.
- Commercial instinct; you'll spot opportunities to increase order value without being pushy.
- Good taste and judgement important in a design-led, higher-end space.
- Confident communicator on phone, email and in person.
- Comfortable working in a small team where everyone contributes.
This role is not:
- Not a call centre role.
- Not a hard sales environment.
Success looks like:
- Higher conversion rate from enquiries.
- Increased average order value.
- Customers feeling confident they've made the right purchase.
Why join us:
- Small team; your impact is immediate.
- Clear direction towards a more premium, design-led brand.
- Opportunity to shape how we sell, not just follow a script.
Client Experience and Sales Specialist. Job in Denton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our company, we pride ourselves on fostering a collaborative and innovative work culture where every team member's contribution is valued. As a Client Experience and Sales Specialist in Denton, you will enjoy the benefits of working in a small, dynamic team that allows for immediate impact and personal growth, while also being part of a premium brand focused on design-led products. With opportunities to shape sales strategies and enhance customer experiences, this role offers a rewarding career path for those passionate about quality and aesthetics.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist. Job in Denton LilyLifestyle Jobs
✨Tip Number 1
Get to know the products inside out! Familiarise yourself with the outdoor water features and garden products we offer. This way, you can confidently guide customers towards the best choices that suit their needs.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone, via email, or in person, being able to connect with customers is key. Show them you genuinely care about their experience and help them feel confident in their decisions.
✨Tip Number 3
Think beyond just one product! When chatting with customers, consider how different items can work together to create a complete setup. This not only enhances their experience but also increases the average order value naturally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, it gives you a chance to showcase your understanding of our brand and products right from the start.
We think you need these skills to ace Client Experience and Sales Specialist. Job in Denton LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer experience and sales.
Tailor Your Application:Make sure to tailor your application specifically for the Client Experience and Sales Specialist role. Highlight your experience in premium retail or consultative sales environments, and how you've successfully guided customers in the past.
Be Specific About Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to increase order value and enhance customer experience. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the outdoor water features and garden products the company offers. Understand their unique selling points and how they enhance a customer's space. This knowledge will help you demonstrate your ability to guide customers towards better decisions.
✨Showcase Your Consultative Sales Skills
Prepare examples from your past experience where you've successfully guided customers in making informed choices. Highlight situations where you increased order value through thoughtful recommendations. This will show that you understand the importance of a consultative approach rather than just pushing for sales.
✨Demonstrate Your Design Sense
Since the role focuses on a design-led approach, be ready to discuss your taste and judgement in design. Bring along ideas or examples of how you would create complete setups, not just sell individual products. This will illustrate your understanding of the brand's ethos and customer needs.
✨Engage in Active Listening
During the interview, practice active listening. Respond thoughtfully to questions and show that you can build trust quickly. This is crucial for a role that relies on guiding conversations and ensuring customers feel confident in their purchases.
