At a Glance
- Tasks: Provide top-notch technical support and solve customer issues with innovative solutions.
- Company: Join a dynamic team at LilyLifestyle, a leader in technical support and engineering.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and 25 days holiday.
- Other info: Hybrid working available with great career growth and a supportive work environment.
- Why this job: Make a real difference by helping customers and improving products every day.
- Qualifications: Engineering degree or relevant experience, strong troubleshooting skills, and excellent communication.
The predicted salary is between 53000 - 53000 £ per year.
We are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams. This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.
Key Responsibilities
- Technical Customer Support
- Provide professional technical support to regional customer support teams
- Diagnose and resolve product non-conformities and application-related issues
- Support customers and internal teams in problem resolution using technical analysis and product knowledge
- Product & System Support
- Support introduction and maintenance of new product families, systems, and upgrades
- Contribute to technical reviews, documentation, training, and support deliverables
- Assist with product maintenance (PM/CM) activities and lifecycle support
- Problem Solving & Continuous Improvement
- Investigate and resolve technical issues in collaboration with product specialists and engineering teams
- Drive technical feedback loops and share lessons learned across regional teams
- Support validation testing, solution implementation, and follow-up activities
- Documentation & Reporting
- Record all technical activity in EMS reporting systems
- Produce detailed problem reports and status updates
- Publish technical findings to support ongoing knowledge development
- Stakeholder & Cross-Team Collaboration
- Interface professionally with customers, suppliers, and internal engineering teams
- Support knowledge sharing between regional and product company teams
- Contribute to continuous improvement of support processes and technical capability
Skills & Experience Required
- Engineering degree or relevant technical apprenticeship with experience
- Experience working with EMS systems (essential)
- Strong technical troubleshooting and problem-solving ability
- Excellent communication skills (written and verbal)
- Ability to work independently and in complex technical environments
- Strong interpersonal and teamwork skills
- Customer-facing experience with ability to manage technical discussions professionally
- Ability to prioritise workload and deliver within agreed timescales
- Proactive, self-motivated, and resourceful approach
In Return, You Will Receive
- Financial & Security
- Bonus up to 7.5% of basic annual salary
- Pension with company contribution of up to 8%
- Life assurance of 4 × basic salary
- Health & Wellbeing
- Cash health plan
- Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
- Discounted gym memberships
- Time Off
- 25 days holiday (excluding Bank Holidays)
- On-site Facilities
- Free parking
- Ample cycle storage, lockers, and showers
- Subsidised canteen
- Dedicated wellbeing and prayer room
If this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.
Technical Support Specialist. Job in Clevedon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Clevedon that fosters both professional growth and personal wellbeing. Our hybrid working model, coupled with a comprehensive benefits package including a generous pension scheme, health plans, and a thriving wellbeing programme, ensures that our employees feel valued and supported. Join us to be part of a collaborative team where your technical expertise will make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist. Job in Clevedon LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in technical support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical support scenarios. Think about how you’d troubleshoot specific issues and communicate your thought process clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your soft skills! Technical roles need great communication and teamwork. Be ready to share examples of how you've worked with customers or collaborated with teams to resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist. Job in Clevedon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Technical Support Specialist role. We want to see how your background aligns with diagnosing and resolving technical issues, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your proactive approach can benefit our team. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for candidates who can think on their feet and collaborate effectively, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the products and systems you'll be supporting, especially any EMS systems mentioned in the job description. Being able to discuss specific technical issues and solutions will show your expertise and enthusiasm.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical problems you might encounter in this role. Have a few examples ready where you've successfully diagnosed and resolved issues. This will demonstrate your troubleshooting skills and proactive approach to problem-solving.
✨Show Off Your Communication Skills
Since this role involves customer-facing interactions, practice articulating complex technical concepts in simple terms. Be ready to explain how you would handle a difficult customer or a challenging technical discussion. Clear communication is key in technical support!
✨Highlight Team Collaboration
This position requires working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team projects or improved processes, as this will showcase your interpersonal skills and ability to work well with others.
