At a Glance
- Tasks: Manage and support core voice services, ensuring seamless global operations.
- Company: Join an innovative organisation in Chester with a vibrant workplace culture.
- Benefits: Enjoy a competitive salary, flexible work pattern, and career growth opportunities.
- Other info: Temporary position with a 12-month contract, fostering an inclusive environment.
- Why this job: Make a real impact on global voice infrastructure while collaborating with a dynamic team.
- Qualifications: Experience with MS Teams and Cisco voice services is essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.
What You'll Do:
- Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.
- Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.
- Participating in change and problem management reviews to enhance service reliability.
- Collaborating with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications:
- Microsoft 365 Certified: Teams Administrator Associate
- Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
- Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport.
- Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing.
- Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk.
- Experience in engaging Microsoft support tickets and escalation processes.
- Knowledge of incident and change management processes in a core voice production environment.
Nice-to-Have Skills:
- Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation.
- Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes.
- Experience using Remedy for opening and updating incident tickets.
- Proficiency with ServiceNow and MS Teams Voice provisioning.
Why Join Us?
This is a fantastic opportunity to work with a team that values innovation and collaboration. You'll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers.
Note: This is a temporary position with a contract length of 12 months.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Voice Operations Engineer. Job in Chester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our innovative team in Chester, where your skills as a Voice Operations Engineer will be highly valued. We foster a collaborative work culture that prioritises employee growth and creativity, providing you with the tools and support needed to excel in your career. With a commitment to inclusivity and respect for diverse backgrounds, we ensure a vibrant workplace that encourages meaningful contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voice Operations Engineer. Job in Chester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to voice services and MS Teams. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses and showcase your expertise.
✨Tip Number 3
Showcase your skills through projects or case studies. If you’ve worked on any relevant voice infrastructure projects, create a portfolio that highlights your achievements. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Voice Operations Engineer. Job in Chester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with MS Teams and Cisco Enterprise Voice services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Voice Operations Engineer role. Share specific examples of how you've tackled challenges in voice services before.
Show Off Your Certifications:If you've got that Microsoft 365 Certified: Teams Administrator Associate certification, flaunt it! We love seeing qualifications that align with our needs, so make sure they’re front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Voice Tech
Make sure you brush up on your knowledge of MS Teams and Cisco Enterprise Voice services. Be ready to discuss your experience with troubleshooting and managing these platforms, as well as any specific challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled service issues in the past. Think about times when you collaborated with support teams to triage and resolve problems quickly. This will demonstrate your ability to work effectively in a team environment.
✨Familiarise Yourself with Tools
Get comfortable with tools like Call Analytics, PowerBI, and ServiceNow before the interview. Being able to speak confidently about how you've used these tools in your previous roles will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's voice infrastructure and their approach to change management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
