At a Glance
- Tasks: Manage and support core voice services, ensuring seamless global operations.
- Company: Join an innovative organisation in Chester that values collaboration and creativity.
- Benefits: Enjoy a vibrant workplace with opportunities for career growth and development.
- Other info: Temporary position with a 12-month contract, perfect for gaining valuable experience.
- Why this job: Make a significant impact on global voice infrastructure while working with cutting-edge technology.
- Qualifications: Experience with MS Teams, Cisco, and voice service management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.
What You'll Do:
- Handle all aspects of core voice services and ensure seamless operation of our global voice infrastructure.
- Support Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.
- Participate in change and problem management reviews to enhance service reliability.
- Collaborate with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications:
- Microsoft 365 Certified: Teams Administrator Associate
- Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
- Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport.
- Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing.
- Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk.
- Experience in engaging Microsoft support tickets and escalation processes.
- Knowledge of incident and change management processes in a core voice production environment.
Nice-to-Have Skills:
- Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation.
- Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes.
- Experience using Remedy for opening and updating incident tickets.
- Proficiency with ServiceNow and MS Teams Voice provisioning.
Why Join Us?
This is a fantastic opportunity to work with a team that values innovation and collaboration. You'll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers.
Note: This is a temporary position with a contract length of 12 months.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Voice Engineer. Job in Chester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our innovative team in Chester, where as a Voice Engineer, you'll thrive in a collaborative and vibrant work culture that prioritises creativity and teamwork. We offer excellent growth opportunities, ensuring you have the tools and support needed to advance your career while contributing to our global voice infrastructure. Experience a workplace that values diversity and inclusion, making it an exceptional environment for all employees.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer. Job in Chester LilyLifestyle Jobs
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences with MS Teams and Cisco, and highlight how you've tackled voice service challenges. Let them see the value you can bring to their team.
✨Ace the Interview
Prepare for those interviews by brushing up on common questions related to voice engineering. Think about scenarios where you’ve solved problems or improved processes. Confidence is key, so practice makes perfect!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our innovative team.
We think you need these skills to ace Voice Engineer. Job in Chester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with MS Teams and Cisco Enterprise Voice services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Voice Engineer role. Share specific examples of how you've tackled voice service challenges in the past.
Show Off Your Certifications:Don’t forget to mention your Microsoft 365 Certified: Teams Administrator Associate certification! It’s a must-have for this role, so make sure it stands out in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Teams and Cisco Enterprise Voice services. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you're not just familiar with the tools, but that you can effectively manage and support them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled service issues in the past. Think about times when you collaborated with other teams to resolve problems quickly. Highlighting your experience with change and problem management reviews will demonstrate your proactive approach to enhancing service reliability.
✨Familiarise Yourself with Reporting Tools
Get comfortable with Call Analytics, CQD reports, and PowerBI before the interview. Being able to discuss how you've used these tools to improve voice service quality will set you apart. Bring examples of how you've leveraged data to make informed decisions in your previous roles.
✨Engage with the Company Culture
Research the company’s values and culture, especially their focus on innovation and collaboration. Be prepared to discuss how your personal values align with theirs. Showing that you’re a good cultural fit can be just as important as your technical skills.
