At a Glance
- Tasks: Deliver exceptional aftercare to homeowners and coordinate maintenance works.
- Company: Reputable UK housebuilder known for quality homes and sustainable communities.
- Benefits: Competitive salary, benefits package, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Office-Based
Salary: Competitive + Benefits
We are working with a highly regarded UK housebuilder known for delivering quality homes and creating sustainable communities across the country. Due to continued growth, they are looking to appoint a Customer Care Coordinator to join their established customer service team. This is an excellent opportunity to join a business with a strong reputation for customer satisfaction, employee development, and long-term career progression.
The Role
As Customer Care Coordinator, you will play a key role in delivering an exceptional aftercare experience to homeowners. Acting as the first point of contact for customers, you will coordinate remedial works, liaise with subcontractors, and ensure all issues are resolved efficiently and professionally.
Key Responsibilities
- Managing customer queries via phone and email
- Coordinating maintenance and remedial appointments
- Liaising with site teams, contractors, and suppliers
- Updating internal systems and maintaining accurate records
- Monitoring outstanding works to ensure timely completion
- Delivering high levels of customer service throughout the customer journey
- Supporting the wider customer care team with administrative duties
About You
- Previous experience within customer service, scheduling, or coordination
- Experience within housebuilding, construction, property, or maintenance is desirable
- Strong communication and organisational skills
- Ability to manage multiple tasks in a fast-paced environment
- Confident using Microsoft Office and internal systems
- Professional, proactive, and customer-focused approach
What's on Offer
- Competitive salary and benefits package
- Opportunity to work for a respected and growing residential developer
- Supportive team environment
- Career development and progression opportunities
- A business committed to quality, innovation, and customer satisfaction
If you are an organised and customer-focused professional looking to join a leading residential developer, we would love to hear from you.
Customer Care Specialist. Job in Cheltenham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a highly regarded UK housebuilder in Cheltenham, where you will be part of a supportive team dedicated to delivering exceptional customer service and creating sustainable communities. With a strong focus on employee development and career progression, this role offers a competitive salary and benefits package, making it an excellent opportunity for those seeking meaningful and rewarding employment in the property sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist. Job in Cheltenham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Coordinator, you'll need to be clear and confident when speaking with customers and colleagues. Role-play common scenarios to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Customer Care Specialist. Job in Cheltenham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles or relevant experience in housebuilding or property maintenance to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background makes you a perfect fit for the Customer Care Coordinator role. Keep it friendly and professional!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, recent projects, and what sets them apart in the housebuilding industry. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Customer Service Skills
As a Customer Care Coordinator, your ability to handle queries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer concerns or coordinated tasks. This will demonstrate your capability and fit for the role.
✨Practice Your Communication Style
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
