At a Glance
- Tasks: Be the go-to person for residents' repair queries and ensure top-notch service.
- Company: Join a reputable Housing Association making a difference in Chelmsford.
- Benefits: Gain valuable experience in customer service while earning competitive pay.
- Other info: Temporary role with a fixed start date of June 24th.
- Why this job: Make a real impact by helping residents solve their housing issues.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
United Cerebral Palsy of Georgia is seeking a Repairs Customer Service Advisor to work with a well-known Housing Association in Chelmsford. This ongoing temporary role involves acting as the first point of contact for resident enquiries and ensuring high customer service standards.
The position requires excellent communication skills to manage various tasks, including resolving repairs, complaints, and payment assistance. Ideal candidates will have experience in customer service and the ability to commit to a non-negotiable start date of June 24th.
Repairs Helpdesk Advisor - Housing (Temp, Chelmsford) employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer, offering a supportive work environment that prioritises employee well-being and professional growth. Located in Chelmsford, the company fosters a culture of collaboration and inclusivity, providing ongoing training and development opportunities to enhance your skills in customer service. Join us to make a meaningful impact while enjoying the benefits of a flexible work schedule and a commitment to community engagement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Helpdesk Advisor - Housing (Temp, Chelmsford)
✨Tip Number 1
Make sure you research the Housing Association before your interview. Knowing their values and recent projects can help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We want to demonstrate our problem-solving skills and how we handle complaints effectively.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! This shows our enthusiasm for the position and helps us understand if the company is the right fit for us.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick, easy, and ensures your application gets the attention it deserves. Let’s get that job together!
We think you need these skills to ace Repairs Helpdesk Advisor - Housing (Temp, Chelmsford)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your communication skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention the specific skills and experiences that relate to being a Repairs Helpdesk Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Helpdesk Advisor. Familiarise yourself with common repair issues and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer complaints in the past. This will demonstrate your ability to handle various situations effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a resident upset about a delayed repair. Think through your responses ahead of time, focusing on empathy and problem-solving. This shows that you can think on your feet and prioritise customer satisfaction.
✨Commit to the Start Date
Since the job has a non-negotiable start date of June 24th, be prepared to discuss your availability. If you can confirm your commitment during the interview, it will reflect positively on your reliability and eagerness to join the team.
